Hans Thierry Louis
Fort Lauderdale,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Iqor
Pompano Beach, FL
06.2023 - 08.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
Global Response
Fort Lauderdale, FL
06.2019 - 08.2019
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
Customer Service Representative
Time Warner Cable
Tampa, FL
02.2010 - 12.2011
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Insurance Claims Specialist
Progressive
Riverview , FL
11.2003 - 11.2007
- Advised customers on how they can protect themselves from potential risks associated with their policies.
- Reviewed customer insurance claims to ensure accuracy and completeness of information.
- Analyzed claim records, policy provisions, and other relevant documents to determine validity of claims.
Education
Bachelor of Arts - Political Science and Government
University of South Florida
Tampa, FLTimeline
Customer Service Representative
Iqor
06.2023 - 08.2023
Customer Service Representative
Global Response
06.2019 - 08.2019
Customer Service Representative
Time Warner Cable
02.2010 - 12.2011
Insurance Claims Specialist
Progressive
11.2003 - 11.2007
Bachelor of Arts - Political Science and Government
University of South Florida
Similar Profiles
Tomeka WashingtonTomeka Washington
Operations Supervisor at IQorOperations Supervisor at IQor
Kelceona BarberKelceona Barber
Call Center Customer Service Representative at IqorCall Center Customer Service Representative at Iqor
Tasoof ShaikhTasoof Shaikh
Workforce Manager at IqorWorkforce Manager at Iqor
James JenningsJames Jennings
Customer Service Representative at IqorCustomer Service Representative at Iqor
Will PowersWill Powers
Account Executive at iMedXAccount Executive at iMedX