Summary
Overview
Work History
Education
Skills
Timeline
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KAYLYNN HARDY

Citrus Heights,CA

Summary

Hardworking college student with over 4 years of costumer service experience seeking part-time position. Organized and dependable person successful at managing multiple priorities with a positive attitude.

Overview

4
4
years of professional experience

Work History

Member Service Representative

Planet Fitness
11.2021 - Current
  • Helped ensure cleanliness and sanitization of the gym
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Shift Leader

Togos Sandwiches, Baskin Robbins
07.2019 - 11.2021
  • Completed cash and credit card transactions accurately using POS software.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained order efficiency and accuracy through clear communication with staff.
  • Maintained clean and safe work area by properly storing food, wiping off counters, sweeping and emptying trash to comply with kitchen sanitation and food safety guidelines.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.

Education

High School Diploma -

Antelope High School
Antelope, CA
05.2019

Skills

  • Issue Resolution
  • Account Management
  • Teamwork and Collaboration
  • Cleaning and Sanitation
  • Interpersonal Skills
  • Multitasking
  • Customer Service
  • Product Knowledge

Timeline

Member Service Representative

Planet Fitness
11.2021 - Current

Shift Leader

Togos Sandwiches, Baskin Robbins
07.2019 - 11.2021

High School Diploma -

Antelope High School

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KAYLYNN HARDY