Hu Yue
Fremont,CA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
Work History
After-Sales & Customer Service Specialist
Tesco Elite Property Management (Beijing) Co., Ltd.
08.2011 - 08.2016
- Managed daily sales operations and monitored task execution progress
- Coordinated with banks, real estate bureaus, and housing provident fund offices for mortgage approvals and property registration
- Prepared and reviewed client loan applications to facilitate approval processes
- Tracked mortgage and public housing fund applications to expedite fund recovery
- Assisted in sales team recruitment, training, and performance evaluations
- Handled customer complaints and managed relationships with regulatory agencies
- Collaborated with marketing, advertising, and media departments for project promotions
Marketing Assistant
WA Beijing Weikelai Welding Materials Co., Ltd.
08.2010 - 08.2011
- Provided administrative and translation support to senior management
- Managed travel arrangements, scheduling, and meeting coordination
- Organized and archived company documents, handled procurement, and assisted in corporate events
- Liaised with industry exhibitions and external business contacts
Education
Bachelor of Business Administration - Business Management
Northeastern University
06.2010
Skills
- Proficient in Microsoft Office Suite
Certificates And Skills
Bachelor degree in economics
Intermediate Foreign Secretary Qualification(2009), Computer NIT Module Certification( 2008)Proficient in Microsoft Office Suite (2009)
Technical Skills: Excel,PPT,Photoshop
Mandarin Bilingual
1. Communication – Verbal and written communication skills.
2. Teamwork – Ability to collaborate effectively with others.
3. Problem-Solving – Experience identifying challenges and finding solutions.
4. Time Management – Ability to prioritize tasks and meet deadlines.
5. Adaptability – Ability to adjust to new environments and situations quickly.
6. Attention to Detail – Accuracy and thoroughness in completing tasks.
Timeline
After-Sales & Customer Service Specialist
Tesco Elite Property Management (Beijing) Co., Ltd.
08.2011 - 08.2016
Marketing Assistant
WA Beijing Weikelai Welding Materials Co., Ltd.
08.2010 - 08.2011
Bachelor of Business Administration - Business Management
Northeastern University