Hualan(Alice) Li
Summary
Proven Bank Clerk at Bank Of Hope, adept in document verification and fostering team cooperation, enhanced customer satisfaction through meticulous transaction processing. Leveraged trilingual abilities to improve service delivery, achieving efficient financial management at Center For Better Life. Skilled in Microsoft Office, prioritizing accuracy and relationships in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Bank Clerk
Bank Of Hope
05.2022 - 08.2022
- Maintained security standards by verifying customer identification during transactions as per bank policies.
- Managed daily balancing tasks for teller drawer, minimizing discrepancies and adhering to audit requirements.
- Increased customer satisfaction by providing efficient and accurate transaction processing.
- Developed positive relationships with customers, fostering loyalty and trust in the bank's services.
- Assisted in training new employees on bank procedures, enhancing overall efficiency within the team.
- Provided backup support to other bank clerks during peak hours or staff absences to ensure seamless service delivery.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Educated customers on use of banking website and mobile apps.
- Monitored and reported suspicious activity in line with bank security policies.
Accounting Assistant
Center For Better Life
11.2021 - 04.2022
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Used accounting software to prepare weekly and monthly financial reports.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
Education
Bachelor of Arts - Economics
University of California - San Diego
La Jolla, CA06.2024
Associate of Arts - Economics
Glendale Community College
Glendale, CA06.2021
Associate of Arts - Accounting
Jilin Technology College of Electronic Information
China, Jilin06.2016
Skills
- Document Verification
- Microsoft 365
- Transaction monitoring
- Financial Transactions
- Banking Software
- Accounting systems and software(Quickbooks)
- Trilingual in [English, Korean, Chinese(Mandarin)]
Timeline
Bank Clerk
Bank Of Hope
05.2022 - 08.2022
Accounting Assistant
Center For Better Life
11.2021 - 04.2022
Bachelor of Arts - Economics
University of California - San Diego
Associate of Arts - Economics
Glendale Community College
Associate of Arts - Accounting
Jilin Technology College of Electronic Information
Similar Profiles
Eun Hae JungEun Hae Jung
TMS Implementation Specialist at Bank of HopeTMS Implementation Specialist at Bank of Hope
Hye ChoiHye Choi
Customer Care Specialist at Bank of HopeCustomer Care Specialist at Bank of Hope
Jessica H. LeeJessica H. Lee
VP & INTERNAL AUDIT SUPERVISOR at BANK OF HOPEVP & INTERNAL AUDIT SUPERVISOR at BANK OF HOPE