Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Huan Nguyen

Mansfield,Texas

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

T-Ngo Brothers
05.2021 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Processed customer service orders promptly to increase customer satisfaction.

Server

Gen Korean BBQ
09.2018 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Supermarket Cashier

Vietnam Plaza Market
01.2017 - 09.2018
  • Operated cash register to accurately process and record customer payments.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.

Education

Associate of Science - Mathematics

Dallas College Brookhaven Campus
Farmers Branch, TX
05.2019

Skills

  • Call Management
  • Account Updating
  • Information Security
  • Data Entry
  • Customer Service
  • Problem-Solving Abilities
  • Microsoft Office Suite
  • Active Listening
  • Client Relations
  • Appointment Scheduling

Languages

Vietnamese
Native or Bilingual

Timeline

Customer Service Representative

T-Ngo Brothers
05.2021 - Current

Server

Gen Korean BBQ
09.2018 - Current

Supermarket Cashier

Vietnam Plaza Market
01.2017 - 09.2018

Associate of Science - Mathematics

Dallas College Brookhaven Campus

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Huan Nguyen