Huba Mwinyi
Houston,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate with strong organizational Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Case Manager specializing in career planning and skills development. Knowledgeable about available program resources and requirements. Organized multitasker with excellent planning and problem-solving abilities.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Employment Case Manager
Ymca Of Greater Houston
03.2021 - Current
- Executed efforts to connect with, educate and re-educate care providers.
- Conducted comprehensive assessments of client needs for vocational rehabilitation services.
- Obtained benefits analysis reports and interpreted results to assist and counsel clients.
- Provided vocational rehabilitation counseling and support.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Assisted clients in exploring career options and vocational goals.
- Liaised with community partners to enhance employment opportunities for individuals with disabilities.
- Mobilized case management system to document service delivery and case progress.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Coordinated community resources and secured referrals.
Service Desk Associate
Walmart Westview Store #1409
10.2019 - 03.2021
- Engaged in user support interactions via telephone, chat and email platforms.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Answered user product attribute and usage questions to promote satisfactory product ownership experience.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Resolved common user concerns by utilizing preset issue resolution scripts.
Bank Branch Manager
Stanbic Bank Tanzania Limited
06.1994 - 11.2014
- Assessed employee performance and developed improvement plans.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Examined customer loan applications for loan approvals and denials.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Identified partnership opportunities and established favorable business connections.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Complied with regulatory guidelines and requirements.
- Engaged employees in business processes with positive motivational techniques.
- Consulted customers to boost product sales and services.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Resolved various issues impacting sales management and business operations.
- Generated financial and operational reports to assist management with business strategy.
- Launched new training program to boost employee skills and staff retention rate.
- Boosted sales and customer loyalty through incentive programs.
- Implemented service improvements to enhance sales cycle.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Maintained friendly and professional customer interactions.
Education
Bachelor Of Business Administration Finance- BBA - BBA in Business Admnistration- Finance
The Open University of Tanzania
Dar Es Salaam Tanzania08.2000
Diploma In Banking - Banking Services
Tanzania Institute of Bankers
Dar Es Salaam- Tanzania11.1998
Skills
- Training Program Participation
- Active Listening
- Community Resources
- Case Notes
- Critical Thinking
- Computer Literacy
- Assigning Cases
- Staff Meetings
- Employment Plan Development
- Case Planning and Management
- Assess Needs
- Interview Preparation
- Support Clients
- Arrange Transportation
- Complex Problem-Solving
- Job Placements
- Career Guidance
- Intakes and Assessments
Languages
Swahili- Native
Native or Bilingual
English
Full Professional
French
Limited Working
Certification
- Adult Mental Health First Aid USA- National Council of Wellbeing USA- 14th November 2022
- Managing and Supervising People- Center For Professional Education-The University of at Texas Austin- August 2023.
- Membership Certificate- The Tanzania Institute of Bankers
- Global Leadership Developmant and Learning- Standard Bank of South Africa
- Excellence in Customer Service-(Facilitated by Center of Excellence) Business Machines Tanzania Ltd
Timeline
Employment Case Manager
Ymca Of Greater Houston
03.2021 - Current
Service Desk Associate
Walmart Westview Store #1409
10.2019 - 03.2021
Bank Branch Manager
Stanbic Bank Tanzania Limited
06.1994 - 11.2014
Bachelor Of Business Administration Finance- BBA - BBA in Business Admnistration- Finance
The Open University of Tanzania
Diploma In Banking - Banking Services
Tanzania Institute of Bankers
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