Summary
Overview
Work History
Education
Skills
Volunteering
Timeline
Generic

Hubert Skowronek

Apollo Beach,FL

Summary

Experienced and hardworking individual with a quick learning ability and excellent interpersonal skills. Demonstrated expertise in customer service-oriented roles, adept at swiftly resolving issues and handling challenging situations. Proven strength in building and nurturing relationships, effectively leveraging connections for mutual success.

Overview

12
12
years of professional experience

Work History

Business Operations Analyst

Duke Energy
07.2023 - Current
  • Developed comprehensive reports to inform strategic decision-making for senior leadership.
  • Implemented data-driven approaches to improve overall efficiency in day-to-day operations.
  • Managed cross-functional projects to ensure timely delivery of high-quality results.
  • Monitored service delivery metrics to detect and correct deficits in compliance with standard operating procedures.

Business Services Center Team Lead – BEX

Duke Energy
06.2022 - 07.2024
  • Guided team improvement initiatives with insights derived from cross-departmental interactions.
  • Facilitated teams' transition to a modern billing system.
  • Produced resources to enhance proficiency in fulfilling key duties.
  • Supported the enhancement of present reference resources for reps.
  • Recognized and flagged recurring product malfunctions, and reported appropriately.

Business Services Specialist II

Duke Energy
06.2022 - 07.2023
  • First two years within company managed to hit performance evaluations of meets and exceeds expectations
  • Proven ability to handle irate customers and resolve escalations
  • Worked in many different roles within Duke Energy from After Hours Support in the Carolinas for Customer Connect, Subject Matter Expert for New Hire Classes, Stepped up Team Lead Role and Developmental Team Lead
  • Learned fundamentals of new billing system and helped team get acclimated to new system
  • Collaborated with members of leadership and teammates to identify and report crucial bugs to improve operation efficiency of new system
  • Establish good working relations with other departments to resolve customer issues
  • Assisted with creation of documents to assist with new system navigation and stored documents for easy retrieval to better assist co-workers with call handling
  • Experiencing using Call Center Monitoring tools to ensure service level expectations are adhered to

PAC Coordinator

Charter Spectrum
09.2014 - 01.2019

Technical Care Representative

Bright House Networks
08.2013 - 09.2014

Education

Associate Degree - Computer Programming and Analysis

Saint Petersburg College

Bachelors - Cybersecurity

Saint Petersburg College
St. Petersburg, FL

High School Diploma -

Saint Petersburg High School
01.2008

Skills

  • Microsoft Office Suite
  • Root Cause Analysis
  • Customer Service and Focus
  • Basic SQL Knowledge
  • Trend tracking
  • Daily workflow improvement
  • Complex Problem Solving
  • Decision-making

Volunteering

September to October 2024 - Volunteered with the Mobile Care Unit post-Hurricane Helene, interfacing with customers face-to-face


Veteran Flag - November 2024 - volunteered to put up flags for veterans

Timeline

Business Operations Analyst

Duke Energy
07.2023 - Current

Business Services Center Team Lead – BEX

Duke Energy
06.2022 - 07.2024

Business Services Specialist II

Duke Energy
06.2022 - 07.2023

PAC Coordinator

Charter Spectrum
09.2014 - 01.2019

Technical Care Representative

Bright House Networks
08.2013 - 09.2014

Associate Degree - Computer Programming and Analysis

Saint Petersburg College

High School Diploma -

Saint Petersburg High School

Bachelors - Cybersecurity

Saint Petersburg College

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Hubert Skowronek