Summary
Overview
Work History
Education
Skills
Timeline
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Hubert Charles Hill

Columbus,OH

Summary

Motivated Fraud Analyst touting five years of expertise investigating suspicious activity for a financial company. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in analytics and fraud pattern detection.

Overview

9
9
years of professional experience

Work History

FCOI Fraud Investigator

JPMorgan Chase
11.2021 - Current
  • Effectively and efficiently investigated fifty check, debit card, ACH, and wire fraud transactions involving JPMC accounts weekly.
  • Coordinated preparation and filing of reports in conjunction with legal and departmental requirements
  • Responsible for making final decisions on fraud investigations
  • Perform case analysis and support documentation for farther legal actions when necessary.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Conducted prompt and thorough investigations on referred files.
  • Analyzed large amounts of data to find patterns of fraud and anomalies

KYC Client Data Specialist IV

JPMorgan Chase
01.2016 - 11.2021
  • Writing 10-15 complex and detailed reports for new to bank customers as well as periodic reviews for tenured Chase customers for business and consumer customers including Non-Banking Financial Institutions (NBFIs), Organizations, Non-Operating Entities (NOEs), Mass Market Affluent, and High Wealth daily
  • Assisting coworkers with quality concerns and shared knowledge, being the go-to person for questions, to maintain high standards and prevent disruptions to customers’ accounts all while multitasking to complete current workload simultaneously
  • Using Excel daily to manage different queues and work load to make sure all guidelines are followed and all SLAs are met to ensure no negative impact on customers
  • Evaluated efficiency and reliability of internal data management systems to identify and correct deficiencies.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.

Telephone Banking Specialist

JPMorgan Chase
09.2014 - 01.2016
  • Assisting inbound phone calls, often irate or frustrated, needing assistance with their accounts and transactions, ensuring all their questions were answered before ending calls
  • Helping customer navigate Chase online to better understand services offered as well as walk them through how to self-serve their own needs via website and mobile app
  • Work independently to research and answer questions promptly for customer to prevent customers calling back due to unresolved issues

Education

High School Diploma -

Fort Hayes Arts And Academic High School
Columbus, OH
06.2001

Skills

  • Attention to Detail
  • Excellent Organization Skills
  • Excellent Customer Service Skills
  • Superb Communication Skills
  • Proficient in Microsoft Office
  • SharePoint
  • Adaptable and Flexible
  • Leadership Skills
  • Self-driven and Motivated
  • Strong Interpersonal Skills and Team Oriented
  • Fraud Prevention and Detection

Timeline

FCOI Fraud Investigator

JPMorgan Chase
11.2021 - Current

KYC Client Data Specialist IV

JPMorgan Chase
01.2016 - 11.2021

Telephone Banking Specialist

JPMorgan Chase
09.2014 - 01.2016

High School Diploma -

Fort Hayes Arts And Academic High School

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Hubert Charles Hill