Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

TRISHA S. MARTINEZ

San Antonio

Summary

Aspiring a career in Criminal Justice with 6 years of proven experience within the scope of the industry. Accomplished measurable results within the purpose of my work and providing robust analytical and strong interpersonal skills. Conducting proper evidence collection on accounts 100K and above while providing legal assistance to those affected. Looking to further my career and education by obtaining my Bachelor's degree in Criminal Justice and to pursue my dreams in the industry.

Overview

11
11
years of professional experience

Work History

Fraud Investigator

JPMorgan Chase
10.2024 - Current
  • Conducted prompt and thorough investigations on referred files.
  • Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
  • The ability to make decisions autonomously, consulting with management and Senior Investigators on more complex issues.
  • Gather thorough/accurate evidence on multiple case assignments including: financial profiles, tracing financial transactions, and background information on suspects using varlous systems ana toois
  • Be responsible for analyzing individual cases for closure or referral to other units
  • Document key data and issues related to the investigation including potential loss, status of investigations, interviews, etc.; responsible for analyzing data; making and documenting critical regulatory reporting decisions; completes accurate and timely regulatory reports.
  • Manage non- complex alerts and cases.
    Makes SAR decision and prepares suspicious activity reports (SARs) as required.
  • Specialize in a single product (with multiple fraud scenarios) or a single line of business.
  • Identify and escalate any detected control deficiencies
  • Investigate accounts for wire, check, and bill pay fraud and the misuse of a social security number.

Financial Specialist

Apple
05.2023 - Current
  • Company Overview: via Apex Systems
  • Comply with department and company policies, procedures, audit guidelines and regulations
  • Assist with resolution of complex customer questions and problems, escalating for assistance if needed
  • Identify and or track any trend issues and carried out possible resolutions to the appropriate parties
  • Responsible for handling back-office operations and escalations that entail - Core Operations, Disputing transactions, Payment deferments, Complaints for the Apple Pay Later product
  • Via Apex Systems

Fraud Strategy Data Analyst

Conduent
01.2021 - 10.2023
  • Create and manage an investigation with SAR documentation when fraud occurs that is 50K and above
  • Investigate accounts for fraud trends and conduct proper documentation and reporting within the standards and company policies
  • Develop metrics and analyze documentation for future improvement opportunities within process management and indicators for future fraud analysis
  • Conduct proper researching and analysis to understand and solve new fraud trends that occur on a daily basis within companies and or cardholders accounts

Fraud Investigation Specialist

Conduent
09.2018 - 01.2021
  • Facilitate research provided and conduct proper resolution of submitted documentation of cardholders within Class E Regulations and Guidelines
  • Create a SAR document on the given or known violation to report suspected check fraud, kiting, or wire fraud
  • Conduct proper evidence collection of confidential information on the suspected fraud violator or suspicious activity that is mentioned in the narrative (EX
  • DOB, SSN, IDENTIFICATION)
  • Use proper communication skills to provide accurate presentation on the impact of suspected suspicious activity and when the activity occurred or what accounts were associated with the narrative
  • Conduct reviews on representments of merchants, claimant spend patterns, and or transaction data on given knowledge of industry fraud trends to better determine if activity is valid or fraudulent
  • Conduct research through Lexis Nexis and other industry leading tools while gaining constant knowledge on new information
  • Provide claimant eligibility for provisional credit and process payments to card holders that fell victim to fraud during the recovery process of the dispute

Dental Assistant

Monarch Dental
05.2016 - 07.2018
  • Conducted proper care for incoming patients that were awaiting appointments or needed assistance
  • Helped conduct laboratory duties to better the flow of operations that were being conducted
  • Provided chairside assistance to dental doctors during their operations and to gain knowledge on the formalities of the industry
  • Conducted sensitive X-rays using the proper risk and safety mitigations

Fraud Specialist

Xerox
06.2014 - 05.2016
  • Conducted reviews and resolutions on possible fraud accounts
  • File claims of fraud given by the card holders
  • Communicate with customers on the fraud claims to better document and proceed with proper escalation

Education

Undergraduate - Criminal Justice

San Antonio College
01.2025

Dental Assistant -

Concorde Career College
01.2016

Skills

  • Legal Knowledge
  • Investigative Skills
  • Reporting & Documentation
  • Time Management
  • Communication Skills
  • Evidence Collection & Analysis
  • Self Motivation
  • Conflict Resolution
  • Microsoft Office Suite
  • Critical Thinking
  • Teamwork Skills
  • Background Checks
  • Financial fraud
  • Credit card fraud
  • Mail fraud
  • Report filing
  • Investigative techniques
  • Transaction review
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Critical thinking
  • Reliability
  • Organizational skills
  • Team collaboration
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Detail-oriented
  • Task prioritization
  • Self motivation
  • Interpersonal skills
  • Goal setting
  • Adaptability
  • Written communication

Timeline

Fraud Investigator

JPMorgan Chase
10.2024 - Current

Financial Specialist

Apple
05.2023 - Current

Fraud Strategy Data Analyst

Conduent
01.2021 - 10.2023

Fraud Investigation Specialist

Conduent
09.2018 - 01.2021

Dental Assistant

Monarch Dental
05.2016 - 07.2018

Fraud Specialist

Xerox
06.2014 - 05.2016

Undergraduate - Criminal Justice

San Antonio College

Dental Assistant -

Concorde Career College
TRISHA S. MARTINEZ