Hudson Folkerts
Kenosha
Summary
Demonstrated ability to enhance customer satisfaction through effective transaction management and prompt resolution of inquiries. Maintained operational standards by ensuring cleanliness and organization of the fuel station, which contributed to a safe shopping environment. Supervised team operations, focusing on quality assurance and staff training, resulting in improved efficiency during peak hours. Implemented inventory management practices that optimized product availability while minimizing waste.
Overview
3
3
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Gas Station Attendant
Stein Bp
Kenosha
02.2024 - Current
- Provided exceptional customer service by efficiently managing transactions, contributing to a positive shopping experience.
- Maintained cleanliness and organization of the fuel station, ensuring compliance with safety and operational standards.
- Stocked merchandise and fuel supplies, optimizing product availability and enhancing overall store efficiency.
- Provided excellent customer service by responding quickly to customer inquiries or complaints.
Shift Leader
Burger King
Somers
02.2024 - 06.2024
- Supervised daily operations, ensuring adherence to quality standards and improving overall team efficiency during shifts.
- Trained and mentored new staff, fostering a collaborative environment and enhancing service delivery during peak hours.
- Monitored inventory levels, implemented stock rotation procedures, and minimized waste to optimize product availability.
- Delivered exceptional customer service by addressing concerns promptly, resulting in improved customer satisfaction ratings.
Crew Member
Jersey Mike's Subs
Somers
09.2023 - 01.2024
- Provided exceptional customer service by accurately processing orders and addressing customer inquiries in a timely manner.
- Maintained cleanliness and organization of the dining area, ensuring a welcoming environment for all guests.
- Assisted in food preparation, including slicing meats and vegetables, to support efficient sandwich assembly.
Shift Manager
Jersey Mike's Subs
Glenview
09.2022 - 07.2023
- Supervised daily operations, ensuring adherence to quality standards and enhancing team productivity across shifts.
- Trained and mentored new staff members on procedures, improving service efficiency and reducing onboarding time.
- Managed inventory levels by conducting regular stock assessments, leading to improved supply chain efficiency.
- Developed and maintained a safe working environment by enforcing health and safety protocols among staff.
- Managed daily cash intake by counting out registers and tabulating profits.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Education
GED
Kenosha, WISkills
- Customer service
- Transaction management
- Inventory management
- Staff training
- Quality assurance
- Cash handling
- Stock rotation
- Health and safety compliance
- Team supervision
- Problem resolution
- Operational efficiency
- Cleanliness standards
- Complaint handling
- ID verification
Certification
- Kenosha bar tending License (exp. 6/31/2026)
Timeline
Gas Station Attendant
Stein Bp
02.2024 - Current
Shift Leader
Burger King
02.2024 - 06.2024
Crew Member
Jersey Mike's Subs
09.2023 - 01.2024
Shift Manager
Jersey Mike's Subs
09.2022 - 07.2023
GED