Reliable Shift Leader with 5+ years in customer service. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
6
6
years of professional experience
Work History
Shift Leader
Five Guys
04.2022 - Current
Completed cash and credit card transactions accurately using POS software.
Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Head of Marketing
Blanco & Associates Roofing and Contracting
06.2022 - 08.2022
Designed and produced business cards and promotional flyers for distribution throughout the local area.
Actively engaged in customer acquisition through various outreach methods.
Contributed to website development and maintenance by performing a range of necessary tasks.
Server, Host manager, Togo Manager
Texas Roadhouse
04.2019 - 06.2021
In charge of making sure everything at the host stand was running smoothly by ensuring quick and high-end customer service to guest
In charge of the Togo/online orders bagging and ensuring that customers food and other item were up to the restaurant's standards
Served at one of the highest volume stores in the country
Education
Bachelor of Science - Business Administration, Marketing, International Business
Oklahoma State University
Stillwater, OK
04.2025
High School -
Jenks High School
Tulsa, OK
01.2021
Skills
Management
Customer service focus
Quick Learner
Positive attitude
Cash handling
Team leadership
Problem-solving
Timeline
Head of Marketing
Blanco & Associates Roofing and Contracting
06.2022 - 08.2022
Shift Leader
Five Guys
04.2022 - Current
Server, Host manager, Togo Manager
Texas Roadhouse
04.2019 - 06.2021
Bachelor of Science - Business Administration, Marketing, International Business
Oklahoma State University
High School -
Jenks High School
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