- Reading
- Mindfulness Practices
- Advocacy Campaigns
- Creative Writing
Hugh Bates
Salt Lake City,UT
Summary
MSW, Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective, active listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance and influencing callers toward positive outcome Several years experience as Licensed Health Insurance agent involving Medicare/Medicaid following all HIPA rules and regulations Personal recovery from Addiction through USARA, Utah Recovers .
Overview
28
28
years of professional experience
1
1
Certification
Work History
Licensed Health and Disability Agent
E-Telequote Insurance
07.2019 - 11.2023
- Assisted current and potential enroll of Medicare with policy reviews, policy questions and options
- Reviewed and executed confidential documents, contracts and disclosures per HIPA regulations
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Licensed Health and Disability Agent
Connexion Point
08.2012 - 12.2016
- Informed clients of policies and procedures.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Reviewed and executed confidential documents, contracts and disclosures.
- Managed approximately 40 incoming calls per day
Therapist
Valley Mental Health
06.2008 - 06.2011
- Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
- Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues. including suicidal prevention and support..
- Provided crisis intervention services, especially suicidal intervention stabilizing clients in distress and connecting them with necessary resources.
- Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
Psychiatric Social Worker
Eastern State Psychiatric Hospital
01.1996 - 10.2008
- Offered therapeutic services and crises intervention to emotionally disturbed adults
- Advocated for clients'' rights within the mental health system, ensuring access to necessary resources and services.
- Provided educational to clients and their families on mental health diagnoses, treatment options, coping strategies, and self-care techniques.
- Presented clinical documentation and observations to interdisciplinary team.
- Developed and implemented discharge plans.
- Ongoing caseload of 30 individuals.
Education
Masters - Social Work
University of Utah
Salt Lake City, UtahSkills
- Customer Service
- Counseling
- Problem Solving
- MS Office Suite
- Team Oriented Skills
- Progress Assessment
- Resource Development
- Referral Management
- Flexible & Adaptable
- Problem-solving skills
- Customer needs determination
- Microsoft office
Certification
HIPA Certified Licensed Health Insurance Agent
Interests
Timeline
Licensed Health and Disability Agent
E-Telequote Insurance
07.2019 - 11.2023
Licensed Health and Disability Agent
Connexion Point
08.2012 - 12.2016
Therapist
Valley Mental Health
06.2008 - 06.2011
Psychiatric Social Worker
Eastern State Psychiatric Hospital
01.1996 - 10.2008
HIPA Certified Licensed Health Insurance Agent
Masters - Social Work
University of Utah
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