Hugh Brame
Mobile
Summary
Reliable Customer Service Team Lead with experience in managing diverse teams, driving customer satisfaction, and improving service processes. Strong skills include conflict resolution, team training and development, communication, and problem solving. Known for creating positive work environments where team members feel valued and able to perform at high levels. Made significant impact in previous roles by implementing effective customer service strategies and fostering strong relationships with customers.
Overview
2026
2026
years of professional experience
2016
2016
years of post-secondary education
Work History
Customer Service Team Lead & Mover
L&L Moving LLC
Daphne
01.2024 - 09.2025
- Coordinated customer inquiries and resolved issues with effective communication.
- Trained new staff on company policies and customer service protocols.
- Loaded and unloaded furniture from trucks with care and efficiency.
- Collaborated with team members to coordinate moving schedules effectively.
- Followed safety protocols to ensure a secure moving environment at all times.
- Communicated with clients to confirm delivery times and address concerns.
Lunch and Evening Cook and food prep
Popeyes Chicken
Spanish Fort
03.2022 - 11.2023
- Prepared and cooked menu items according to established recipes and standards.
- Maintained cleanliness and organization of kitchen equipment and work areas.
- Collaborated with team members to ensure timely meal service during peak hours.
- Maintained cleanliness of work areas throughout shift, ensuring compliance with safety and sanitation standards.
Cook Shift Leader
Waffle House
Mobile
01.2018 - 01.2020
- Led kitchen staff during shifts to ensure smooth operations.
- Trained new cooks on food preparation and safety protocols.
- Monitored food inventory levels and coordinated restocking efforts.
- Prepared a variety of menu items according to Waffle House standards.
- Implemented cleaning schedules to maintain kitchen hygiene and safety.
Yard Worker
Self employed yard work
Mobile
- Maintained cleanliness and organization of outdoor workspaces.
- Operated lawn care equipment safely and efficiently.
- Assisted clients with yard maintenance tasks as needed.
- Operated lawn mowers, weed trimmers, leaf blowers, and other tools.
Education
Gulf Shores High School
Gulf Shores, ALDiploma - General Studies
Gulf Shores High School
Gulf Shores, AL 08.2010 - 05.2013
Skills
- Customer service
- Team leadership
- Staff training
- Inventory management
- Safety compliance
- Time management
- Cash handling
- Customer satisfaction
References
References available upon request.
Timeline
Customer Service Team Lead & Mover
L&L Moving LLC
01.2024 - 09.2025
Lunch and Evening Cook and food prep
Popeyes Chicken
03.2022 - 11.2023
Cook Shift Leader
Waffle House
01.2018 - 01.2020
Diploma - General Studies
Gulf Shores High School
08.2010 - 05.2013
Yard Worker
Self employed yard work
Gulf Shores High School