Hugh Flood
Fort Lauderdale,FL
Summary
30-year proven track record delivering programs that achieve clients’ strategic objectives. Strength in leading cross-functional teams to leverage technology platforms for rapid and nimble implementations. Extensive experience in business architecture designing holistic solutions including people, process, and technology.
Overview
35
35
years of professional experience
Work History
SR DIRECTOR TECHNOLOGY
OPTUM
01.2022 - Current
- Optum Enterprise Growth & Engagement Technology
- Product Owner, Program Manager and Agile Scrum Master for the Reltio company Master Data Management capability
- Responsible for setting strategic direction, managing enhancements to the service offerings, evangelizing the capability across UHG, and delivering the solution to technology and business teams
- Led team including on-shore and off-shore resources to deliver high quality operational processes while continuously enhancing the services
- Delivered major projects such as the migration of Change Healthcare’s MDM to Reltio, integration with Dun & Bradstreet, supporting the response the the CHC cyber event, and mastering Optum Rx benefit plans’ relationships to accounts and channel partners
VP, MANAGING CONSULTANT
ACCELARE
01.2001 - 01.2022
- Optum (Growth Office)
- Program Manager and Agile Scrum Master for the Reltio company Master Data Management capability
- Proof of Value consultant for the implementation of the RFPIO proposal management platform
- Program Manager and Agile Scrum Master for the Vinyl no-code application development platform
- Business Architect supporting “Best Practice” program in Salesforce
- Blue Cross Blue Shield of MA
- Program Manager for the implementation of the NASCO Claims Processing platform
- Successfully delivered the migration of their complete claims system after 4 previous program managers failed
- Neighborhood Health Plan, Boston, MA
- Project Manager for implementation of the QNXT administrative platform for provider enrollment
- Interim manager reporting directly to the CIO to dramatically increase the performance of her team
- Harvard Pilgrim Healthcare
- Project Manager and Process Engineer for the development of their first Wellness offering
- Project Manager and Process Engineer for various customer processes including claims processing, benefits management, and provider management
- Accelare Management
- Account manager ensuring delivery quality, and interfacing with client executives
- Key contributor to the development of Accelare’s unique consulting methodology, Strategy to Execution
DIRECTOR, BUSINESS CONSULTING
PEROT SYSTEMS
01.1990 - 01.2001
- Responsible for leading the design and implementation of solutions across a wide range of industries: Healthcare, Financial Services, Manufacturing, Utilities, and Communications.
Education
AB - ECONOMICS
PRINCETON UNIVERSITY
Skills
- Leadership
- Program management
- Agile development
- Business architecture
- Business process reengineering
- Organizational design
- Change management
- Team building
Timeline
SR DIRECTOR TECHNOLOGY
OPTUM
01.2022 - Current
VP, MANAGING CONSULTANT
ACCELARE
01.2001 - 01.2022
DIRECTOR, BUSINESS CONSULTING
PEROT SYSTEMS
01.1990 - 01.2001
AB - ECONOMICS
PRINCETON UNIVERSITY
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