Luis Sánchez Sierra
San Juan
Summary
Visionary IT executive known for aligning technology with business strategy to drive innovation, resilience, and growth. 35+ years of experience in steering strategic IT initiatives and leading high-performing global teams to execute business-critical projects and manage daily operations effectively. Expert in aligning IT strategy with business outcomes, coordinating work across multiple regions, and driving transformation in highly regulated industries. Proven track record in M&A integrations, vendor management, cybersecurity, disaster recovery and cost-saving innovations
Experienced with strategic planning, team leadership, and operational excellence. Utilizes proven methodologies to drive business growth and enhance organizational performance. Track record of successfully leading diverse teams and managing complex projects.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr. Director Technology / IT Delivery Executive
Optum, Optum Insight
08.2017 - Current
- Directed globally distributed teams to execute enterprise-wide initiatives across 3 global sites to ensure continuous, high-quality service through a follow-the-sun delivery model
- Serve as the primary liaison between IT operations and executive business leadership, delivering daily technical briefings that shaped enterprise-wide decision-making
- Accountable for SLA/KPI compliance across mission-critical systems, reducing penalties and increasing client trust
- Improved incident resolution speed by 9%, enhancing system uptime and customer satisfaction
- Mentor senior managers and technical leads, fostering a culture of security-first thinking across IT and operation
- Maintain customer satisfaction scores consistently above 9.5
- Operate as Business Continuity lead, aligning country-wide disaster planning and risk compliance
- NYSE: UNH
Director, Technology & IT Chief of Staff
Triple-S
10.2005 - 08.2017
- Co-managed $20M IT budget and 50+ professionals across six subsidiaries
- Delivered IT support for 3000+ users across Latin America and US markets
- Championed Tier-3 data center operations and implemented SOX/HIPAA-compliant protocols
- Implemented a cost saving energy program that cut power consumption by 30% annually
Education
B.S. - Computer Science
Interamerican University
San Juan, PR01.1991
Skills
- Strategic Leadership: IT Operations Management - Budget Optimization - Cross-functional Team Leadership & Mentorship - Executive Stakeholder Engagement - Professional Network Cultivation
- Technology, Cybersecurity and Risk: Disaster Recovery - Data Center Operations, Audit & Compliance (SOX, HIPAA) - Technology Governance, Risk & Compliance Frameworks (GRC) - Incident Response & Crisis Management - Cybersecurity strategy
- Vendor & Process: Vendor Relationship Management - Contract Negotiation - IT Service Management (ITSM) - Process Optimization - Service Delivery Innovation
- Collaborative leadership
- Team management
Accomplishments
- Served as a trusted IT advisor to C-level executives, providing daily strategic guidance that influenced enterprise technology decisions and budget priorities
- Directed globally distributed teams across multiple time zones to deliver mission-critical projects with consistent SLA adherence
- Oversaw IT Operation handling 6000+ service requests monthly across capability verticals, ensuring operational excellence and client satisfaction
- Sponsored in M&A IT integration initiatives, reducing disruption and accelerating value delivery
- Led contract negotiations for IT-as-a-Service engagements, driving initiatives that streamline operational efficiencies and enhance vendor relationships.
- Independently developed expertise in human capital management and workforce development, enhancing organizational agility
Certification
- AI certifications: AI Business Strategy, Safeguarding AI, AI Governance, Generative vs Traditional AI, others
- ITIL Foundation V3
- Triple-S Leadership Academy Graduate
- Extensive trainings cybersecurity, IT risk & compliance
Affiliation & Awards
DELL Executive Circle of Excellence, Microsoft CIO Forum (LATAM), Former member of UAGM university advisory board, a non-profit organization (https://uagm.edu)
Other
- USCG Merchant Mariner Master Captain (Perpetual)
- Marine electro-mechanics
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sr. Director Technology / IT Delivery Executive
Optum, Optum Insight
08.2017 - Current
Director, Technology & IT Chief of Staff
Triple-S
10.2005 - 08.2017
B.S. - Computer Science
Interamerican University