Hugh Kennedy
Saginaw,TX
Summary
Dynamic service professional with extensive experience at Holman Automotive, excelling in mechanical troubleshooting and customer service. Proven ability to enhance customer satisfaction through effective communication and timely solutions. Skilled in pump maintenance and welding, adept at training teams and managing high-pressure situations to achieve operational excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Service Technician
Holman Automotive
01.2022 - Current
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process. Assign work orders as well as repairing units myself and performing Qc process to ensure work is done properly.
Service Supervisor
Holman Automotive
11.2018 - 05.2020
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
Service Technician
Holman Automotive
08.2008 - 11.2018
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Education
Azle High School
Azle, TXSkills
- Lockout and tagout procedures
- Pipefitting
- Pump maintenance
- Lighting systems
- Welding and fabrication
- Pneumatic controls
- Mechanical troubleshooting
- Power distribution
Certification
- CST - Certified Service Technician
Timeline
Lead Service Technician
Holman Automotive
01.2022 - Current
Service Supervisor
Holman Automotive
11.2018 - 05.2020
Service Technician
Holman Automotive
08.2008 - 11.2018
Azle High School
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