Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Hugh Woolridge III

Suitland,MD

Summary

Dynamic sales professional with a proven track record, excelling in customer service and team collaboration. Recognized for enhancing customer satisfaction and driving sales through effective problem-solving and personalized engagement. Skilled in retail operations and maintaining a professional demeanor, consistently exceeding sales targets while fostering a positive shopping experience.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

14
14
years of professional experience

Work History

Sales Associate/Sleep Technologist

Regency Furniture
05.2019 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Assistant Manager

Mattress Firm
05.2018 - 05.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Sales Associate

Bob's Discount Furniture
10.2011 - 05.2018
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Collaborated with team members to achieve monthly sales targets.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.

Education

Bachelor of Arts - Business Administration

Bowie State University
Bowie, MD
05-1996

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Flexible schedule
  • Verbal/written communication
  • Store opening and closing
  • Retail store operations
  • Cold calling
  • Friendly and outgoing
  • Customer engagement
  • Task prioritization
  • Client service
  • Professional demeanor

Accomplishments

Best of Bob's (800k delivered sales minimum) 6 times 2012 2013

2014 2015 2016 2017

Regency President's Club 2020 2021 2022 2023

Languages

Spanish
Professional Working

Timeline

Sales Associate/Sleep Technologist

Regency Furniture
05.2019 - Current

Assistant Manager

Mattress Firm
05.2018 - 05.2019

Sales Associate

Bob's Discount Furniture
10.2011 - 05.2018

Bachelor of Arts - Business Administration

Bowie State University

Similar Profiles

CREATE PROFILE