Hugh McClure (Mac) Hupman
Mebane,NC
Summary
Dynamic professional with over 10 years of experience in operations and customer relations. Skilled in process implementation and task delegation, leading to increased operational efficiency and higher client satisfaction. Committed to driving organizational success through effective logistics management.
Overview
26
26
years of professional experience
Work History
Operations Coordinator
Cranston Logistics
2016.01 - 2026.01
- Streamlined operations by implementing efficient processes and procedures.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Worked with vendors to make purchases and reconcile invoices.
Owner/Operator
More Than Fitness
2010.06 - 2016.01
- Developed and implemented operational strategies to enhance client retention and satisfaction.
- Managed daily business activities, ensuring efficient gym operations and member engagement.
- Trained and mentored staff on customer service best practices and fitness program offerings.
- Oversaw financial management, including budgeting, expense tracking, and revenue forecasting.
ACE Certified Personal Trainer
All About Fitness
2000.02 - 2010.06
- Designed personalized fitness programs tailored to individual client goals and abilities.
- Conducted one-on-one training sessions, ensuring proper technique and safety protocols.
- Led group fitness classes, fostering a motivating environment for participants.
- Monitored client progress and adjusted training plans to optimize results.
Education
Associate of Science -
Alamance Community College
Graham, NC1977-08
Skills
- Scheduling management
- Customer invoicing
- Process implementation
- Supply ordering
- Administrative management
- Logistics coordination
- Vendor engagement
- Operations management
- Scheduling coordination
- Customer relations
- Task delegation
Timeline
Operations Coordinator
Cranston Logistics
2016.01 - 2026.01
Owner/Operator
More Than Fitness
2010.06 - 2016.01
ACE Certified Personal Trainer
All About Fitness
2000.02 - 2010.06
Associate of Science -
Alamance Community College
Commercial Driver's License B certified.
I hold a CDL B driver's license.