Hugo Calderon
Port St Lucie,FL
Summary
Versatile and results-driven professional with a strong background in customer service and logistics, as demonstrated at Alliance One International where I significantly increased customer satisfaction. Skilled in multitasking and fluent in Spanish, I excel in high-pressure environments, leveraging interpersonal skills and detail orientation to achieve objectives. Proven track record in driving efficiency and improving service delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alliance One International
Port St Lucie, FL
09.2024 - Current
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered customer inquiries and provided accurate information regarding products and services.
Package Handler
FedEx:Ground
Port St Lucie, FL
04.2024 - 08.2024
- Responsible for the physical handling of packages within a warehouse or delivery facility.
- Sorting, loading, unloading, scanning, and stacking packages while adhering to safety guidelines.
- Ensuring timely and efficient delivery of shipments.
Driver
KNS Mobility Medical Transportation
Port St Lucie, FL
10.2019 - 04.2024
- Ensure the safety of all riders
- Pick up patrons and greet them when they enter vehicle.
- Provide a safe place for riders to be picked up and dropped off
- Provide a safe driving experience for riders and get them to their destinations
Audio Visual Technician
Vivid Sky Productions
Gainesville, FL
11.2022 - 01.2023
- Assisted with all aspects of operation in visual and audio systems for live entertainment
- Set up of professional audio, video, lightning, and staging equipment, with a focus in lighting systems
- Provided support and security during live shows in stage area
Medical Assistant
Kids Place Pediatrics
Port St Lucie, FL
10.2018 - 01.2020
- Monitored and recorded an average of 40 patients per day
- Obtained patients' vital signs by visual and auditory measures
- Triaged and assessed their medical condition and prepared them for medical treatment by physicians and nurses
- Electronically ordered lab, x-ray, and medical supplies as directed
- Assisted nurses and physicians with various forms of patient treatment and care
- Sterilized and set up instruments as well as washed, dried, and restocked laundry
Grill Cook
Relish Burgers
Gainesville, FL
03.2017 - 10.2017
- Acquired experience greeting/communicating with customers, answering calls
- Operating cash registers, balancing drawers
- Working in restaurants and retail settings
- Training new associates for different positions, etc
Associate Trainer
Panera Bread
Port St Lucie, FL
12.2013 - 03.2017
Sales Associate
Brookstone
Gainesville, FL
10.2015 - 01.2016
Education
Bachelor's Degree of Arts - Integrated Studies
Florida Gulf Coast University
Fort Myers, FL12.2024
Associates Degree - Arts and Sciences
Indian River State College
Ft. Pierce, FL05.2015
Medical Billing and Coding Certification - CPC & CPB
AAPC
Port St Lucie, FLSkills
- Customer education
- Multitasking
- Interpersonal skills
- Customer service
- Complaint resolution
- Active listening
- Driving and transportation
- Daily logging
- Vehicle maintenance
- Follow-up skills
Certification
- Certified Medical Administrative Assistant Certification
- CPR/First Aid/AED Certified: Adult, Child, and Infant
- SafeWay Florida Food Handler
Volunteer Experience
- Treasure Coast Hospice, 10/01/13 - 12/31/13, 60, Helped organizing files, Received phone calls, Processed insurance info
- Treasure Coast Food Bank Inc., 01/01/15 - 06/30/15, 70, Received and organized food donations, Prepared food boxes for shipping
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Alliance One International
09.2024 - Current
Package Handler
FedEx:Ground
04.2024 - 08.2024
Audio Visual Technician
Vivid Sky Productions
11.2022 - 01.2023
Driver
KNS Mobility Medical Transportation
10.2019 - 04.2024
Medical Assistant
Kids Place Pediatrics
10.2018 - 01.2020
Grill Cook
Relish Burgers
03.2017 - 10.2017
Sales Associate
Brookstone
10.2015 - 01.2016
Associate Trainer
Panera Bread
12.2013 - 03.2017
Bachelor's Degree of Arts - Integrated Studies
Florida Gulf Coast University
Associates Degree - Arts and Sciences
Indian River State College
Medical Billing and Coding Certification - CPC & CPB
AAPC