Hugo Flores
Long Beach
Summary
Dynamic and results-driven professional with a proven track record at Disneyland Resort, excelling in guest services and conflict resolution. Skilled in cash handling and customer assistance, I leverage critical thinking and attention to detail to create memorable experiences, consistently enhancing guest satisfaction and driving sales success.
Overview
6
6
years of professional experience
Work History
Guest Services Cashier
Disneyland Resort
Anaheim
10.2022 - 05.2025
- Achieve excellent guest service for all park visitors.
- Demonstrated strong problem-solving skills in various situations.
- Handled guest concerns or complaints professionally and courteously.
- Assisted with special events or promotions within the park.
- Actively engaged with guests while maintaining a friendly demeanor.
Sales Associate
Macys
Cerritos
11.2021 - 09.2022
- Assisted customers in navigating the store, completing sales, and processing returns.
- Resolved concerns using strong communication, conflict management skills, and expert sales abilities.
- Created memorable customer experiences by offering personalized sales support.
- Resolved customer concerns using strong communication and conflict management skills.
- Supported the team with receiving, pricing, and merchandising.
Sales Associate
Marshalls
Long Beach
07.2020 - 10.2021
- Assisted customers in finding suitable products according to their needs.
- Delivered consistent service to develop a customer base.
- Updated inventory records regularly using store management software.
- Actively listened to customer concerns, addressing issues promptly and professionally.
- Created eye-catching merchandise displays to attract customer attention.
Sales Associate
Marshalls
Lakewood
04.2019 - 07.2020
- Handled cash register transactions efficiently and accurately.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Confirmed prices and processed payments to complete sales.
- Greeted customers and asked questions to assess needs.
- Drove sales success by building displays and merchandising products.
Education
Bachelor of Arts - Graphic Design
California State University, Long Beach
Long Beach, CA05-2026
Associate in Arts (A.A.) - Graphic Design
Cerritos College
Norwalk05.2024
Diploma - Graphic Design
Jordan High School
Long Beach06-2018
Skills
- Cash handling
- Customer Assistance
- Listening skills
- Critical thinking
- Leadership qualities
- Adobe Creative Suite
- Digital Design
- Illustration and Design
- Team collaboration
- Attention to detail
Languages
English, Spanish
Exhibitions
- 2022, Took part in the Student Art Show in Cerritos College, Norwalk, CA, for my illustration work of a Magazine cover.
- 2021, Took part in the Student Art Show in Cerritos College, Norwalk, CA, for my Illustration work of a Brochure.
- 2019, Took part in the Student Art Show in Long Beach, CA, for my painting that themed around pollution.
- 2018, Took part of in the Aquarium of the Pacific Student Artwork Display in Long Beach, CA, for my painting that themed around saving marine life.
Timeline
Guest Services Cashier
Disneyland Resort
10.2022 - 05.2025
Sales Associate
Macys
11.2021 - 09.2022
Sales Associate
Marshalls
07.2020 - 10.2021
Sales Associate
Marshalls
04.2019 - 07.2020
Bachelor of Arts - Graphic Design
California State University, Long Beach
Associate in Arts (A.A.) - Graphic Design
Cerritos College
Diploma - Graphic Design
Jordan High School
Similar Profiles
Alba FongAlba Fong
Distribution Services Manager at Disneyland ResortDistribution Services Manager at Disneyland Resort
Brianna CruzBrianna Cruz
Receiving Assistant at Disneyland ResortReceiving Assistant at Disneyland Resort
Allie SousaAllie Sousa
Entertainment Character Deployment Lead at Disneyland ResortEntertainment Character Deployment Lead at Disneyland Resort
Jose FernandezJose Fernandez
Food Preparation Worker at Disneyland ResortFood Preparation Worker at Disneyland Resort
ASHLEY WARRENASHLEY WARREN
Administrative Assistant/Deposition Coordinator at Behar Gibbs Savage PaulsonAdministrative Assistant/Deposition Coordinator at Behar Gibbs Savage Paulson