Hugo Flores
Long Beach,USA
Summary
Dynamic and results-driven professional with a proven track record at Disneyland Resort, excelling in guest services and conflict resolution. Skilled in cash handling and customer assistance, I leverage critical thinking and attention to detail to create memorable experiences, consistently enhancing guest satisfaction and driving sales success.
Overview
6
6
years of professional experience
Work History
Guest Services Cashier
Disneyland Resort
Anaheim, CA
10.2022 - 08.2025
- Achieve excellent guest service for all park visitors.
- Demonstrated strong problem-solving skills in various situations.
- Handled guest concerns or complaints professionally and courteously.
- Assisted with special events or promotions within the park.
- Actively engaged with guests while maintaining a friendly demeanor.
- Assisted guests with inquiries or concerns, resolving issues quickly to ensure satisfaction.
Sales Associate
Macys
Cerritos, CA
11.2021 - 09.2022
- Assisted customers in navigating the store, completing sales, and processing returns.
- Resolved concerns using strong communication, conflict management skills, and expert sales abilities.
- Created memorable customer experiences by offering personalized sales support.
- Resolved customer concerns using strong communication and conflict management skills.
- Supported the team with receiving, pricing, and merchandising.
Sales Associate
Marshalls
Long Beach, CA
07.2020 - 10.2021
- Assisted customers in finding suitable products according to their needs.
- Delivered consistent service to develop a customer base.
- Updated inventory records regularly using store management software.
- Actively listened to customer concerns, addressing issues promptly and professionally.
- Created eye-catching merchandise displays to attract customer attention.
Sales Associate
Marshalls
Lakewood, CA
04.2019 - 07.2020
- Handled cash register transactions efficiently and accurately.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Confirmed prices and processed payments to complete sales.
- Greeted customers and asked questions to assess needs.
- Drove sales success by building displays and merchandising products.
Education
Bachelor of Arts - Graphic Design
California State University, Long Beach
Long Beach, CA05-2026
Associate in Arts (A.A.) - Graphic Design
Cerritos College
Norwalk05.2024
Diploma - Graphic Design
Jordan High School
Long Beach06-2018
Skills
- Cash handling
- Customer Assistance
- Listening skills
- Critical thinking
- Leadership qualities
- Adobe Creative Suite
- Digital Design
- Illustration and Design
- Team collaboration
- Attention to detail
- Customer service
- Clear communication
- Retail merchandising
Exhibitions
- 2022, Took part in the Student Art Show in Cerritos College, Norwalk, CA, for my illustration work of a Magazine cover.
- 2021, Took part in the Student Art Show in Cerritos College, Norwalk, CA, for my Illustration work of a Brochure.
- 2019, Took part in the Student Art Show in Long Beach, CA, for my painting that themed around pollution.
- 2018, Took part of in the Aquarium of the Pacific Student Artwork Display in Long Beach, CA, for my painting that themed around saving marine life.
Education
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Timeline
Guest Services Cashier
Disneyland Resort
10.2022 - 08.2025
Sales Associate
Macys
11.2021 - 09.2022
Sales Associate
Marshalls
07.2020 - 10.2021
Sales Associate
Marshalls
04.2019 - 07.2020
Bachelor of Arts - Graphic Design
California State University, Long Beach
Associate in Arts (A.A.) - Graphic Design
Cerritos College
Diploma - Graphic Design
Jordan High School