Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
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Hugo Garay

San Jose,CA

Summary

Results-driven professional with a proven track record in delivering high-quality work and exceptional service. Recognized for strong communication and teamwork skills, contributing to the achievement of organizational goals. Committed to continuous learning and fostering professional development within dynamic environments.

Overview

19
19
years of professional experience

Work History

Director of Data Center Operations

Rackspace
San Jose, CA
01.2017 - 01.2025
  • Oversaw daily data center operations, optimizing team productivity and safety
  • Managed annual budget, implementing cost-saving measures to boost financial health
  • Negotiated vendor agreements, securing favorable terms and improving service quality
  • Fostered employee growth, enhancing team skills and organizational capacity
  • Led cost-saving initiatives through strategic budget management and vendor negotiations, ensuring consistent training for workplace safety and productivity
  • Ensured seamless coordination between Data Center Operations and Engineering teams for smooth day-to-day operations and client satisfaction
  • Continuously improved data center processes by introducing innovative solutions that significantly reduced costs and boosted efficiency
  • Led a team of engineers in daily operations and collaborated with the sales team for new deployments and customer onboarding
  • Managed a major data center migration, coordinating with all vendor services
  • Coordinated multi-site operations with other directors across all data centers
  • Created and implemented Maintenance Operating Procedures (MOP) and Standard Operating Procedures (SOP) for all critical facility maintenance tasks
  • Developed and maintained a comprehensive Preventive Maintenance (PM) schedule for all critical equipment
  • Conducted Data Center tours, providing building knowledge to customers and assisting with sales for space and power allocation
  • Maintained the DC electrical and mechanical infrastructure, ensuring redundancy for both power and cooling to each rack
  • Created Visio layouts for new or potential customers
  • Reported weekly on power capacity and provided RFP support for sales
  • Managed budget and caped for the building, along with MRR reports for all customers
  • Oversaw badge access review for all customers and updated yearly policies for all infrastructure, including the Business Continuity Plan (BCP)
  • Supervised the electrical and mechanical overhauls of UPS/Hitec units
  • Collaborated with contractors and internal facilities teams for final space and power

Chief Engineer

AboveNet / DataPipe
San Jose, CA
01.2006 - 01.2017
  • Led a team of engineers in daily operations to successfully complete all Data Center tasks
  • Maintained and repaired HVAC and plumbing systems for Liebert CRAC units, air distribution, and humidifiers
  • Troubleshot and serviced electrical distribution panels, breaker panels, and power distribution units
  • Monitored and tested a 1500KW Onan house generator, ATS, and related electrical panels, including load transfers
  • Managed five 1.8MW Hitec generators, ensuring proper testing, maintenance, and load transfers
  • Completed major breaker replacement for the Q system in the Hitec boards to update the trip units
  • Maintained the Trace Tek leak detection system, ETS fire panels, fire pump, pre-action fire suppression system, and wet pipe fire protection system
  • Collaborated with data center customers on the design and installation of server racks and cabinets, including electrical service installation between PDUs
  • Created and implemented Maintenance Operating Procedures (MOP) and Standard Operating Procedures (SOP) for all critical facility maintenance tasks
  • Managed, installed, and improved data center physical infrastructure and infrastructure installation procedures

Education

HVAC 2-3 - HVAC/Electrical

San Jose City College
01-2007

Skills

  • Preventive maintenance
  • Data center management
  • Team leadership
  • Critical infrastructure
  • Project management
  • Vendor negotiation
  • Budget management
  • Process improvement
  • Facilities management
  • Problem-solving

Education and Training

other

Timeline

Director of Data Center Operations

Rackspace
01.2017 - 01.2025

Chief Engineer

AboveNet / DataPipe
01.2006 - 01.2017

HVAC 2-3 - HVAC/Electrical

San Jose City College
Hugo Garay