HUGO GARZA
Fontana,CA
Summary
Dedicated professional with strong background helping with customer orders, cooking and store cleanliness. Tirelessly completes demanding work in high-volume settings. Service-oriented, punctual and hardworking with excellent people skills.
Overview
20
20
years of professional experience
Work History
Deli Service Clerk
Costco
Rancho Cucamonga, CA
07.2024 - Current
- Provided excellent customer service by responding promptly to customer inquiries or complaints.
- Ensured that all deli products were fresh and properly labeled with prices.
- Cleansed surfaces regularly to maintain sanitation standards set by the health department.
- Kept records of sales transactions using computerized system or manual ledger book.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Food Court
Costco
Rancho Cucamonga, CA
06.2024 - Current
- Greeted customers, took orders, and provided customer service.
- Ensured proper portion sizes when serving meals to customers.
- Operated cash register to process payments from customers.
- Cleaned and sanitized dishes, utensils, and work surfaces after each shift.
- Followed safety protocols while handling hot foods or using kitchen appliances.
Sales Representative
Freeway Insurance
Buena Park, US
04.2023 - 10.2023
- Maintain records of contacts, accounts, and orders
- Answer telephone calls from potential customers who have been solicited through advertisements
- Adjust sales scripts to better target the needs and interests of specific individuals
- Explain products or services and prices, and answer questions from customers
- Deliver prepared sales talks, reading from scripts that describe products, services, or disclaimers in order to persuade potential customers to purchase coverage from a preferred vendor in their home state
Overnight Team Lead
Walmart
Lakewood, US
01.2021 - 04.2023
- Supervise the activities of 25 to 30 workers engaged in receiving and stocking inventory
- Direct preparation of correspondence, reports, and operations, maintenance, and safety manuals
- Plan, develop, or implement warehouse safety and security programs and activities
- Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials
- Hiring and firing as well as coaching and feedback to improve employee performance and morale
Insurance Sales Agent
AAA of Southern California
Los Angeles, US
07.2012 - 08.2022
- Sell various types of insurance policies to individuals, including automobile, fire, life, property, or specialized policies such as marine, classic flood or umbrella
- Interview prospective clients to obtain data about their needs, the physical condition of the auto and/ or property to be insured, and to discuss any existing coverage
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
- Perform administrative tasks, such as maintaining records and handling policy renewals
Policy Management Specialist
AAA of Southern California
Los Angeles, US
07.2012 - 08.2022
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Solicit sales of new or additional services or products
- Determine charges for services requested, collect deposits or payments, or arrange for billing
Senior Sales Representative
Take A Byte Inc.
Gardena, US
08.2005 - 07.2012
- Direct and coordinate activities involving sales of manufactured products, services, and commodities, mostly POS systems, and supplies
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
- Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints or concerns about previous provider
Education
High School Diploma -
BELLFLOWER HS
Bellflower06.1996
Skills
- Multi-tasking
- Customer service
- Rapport Building
- Inventory
- CRM
- Food Preparation
- Sanitation Practices
- Food safety knowledge
- Customer Service
Languages
- English
- Spanish
Languages
Spanish
Professional
Timeline
Deli Service Clerk
Costco
07.2024 - Current
Food Court
Costco
06.2024 - Current
Sales Representative
Freeway Insurance
04.2023 - 10.2023
Overnight Team Lead
Walmart
01.2021 - 04.2023
Insurance Sales Agent
AAA of Southern California
07.2012 - 08.2022
Policy Management Specialist
AAA of Southern California
07.2012 - 08.2022
Senior Sales Representative
Take A Byte Inc.
08.2005 - 07.2012
High School Diploma -
BELLFLOWER HS