Hugo Gomes Coelho

• Resolved computer hardware and software, printing, installation, word processing, email, and operating systems issues.
• Dealing with and resolving customer complaints and concerns.
• Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.
• Troubleshot failed drives, warnings and unscheduled reboots.
• Install, configured and maintained Backup Software.
• Microsoft products installation and data recovery from old Desktop/Laptops.

• Network and Desktops support to all software engineers / accounts.
• Set up all new camera system and entry system of the company
• Set up video conference meetings
• Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
• Managed and maintained stability of network and wireless services throughout enterprise.

• Software installation / Malware removal
• Hardware repair (computers, printers, cellphones)
• Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
• Performed day-to-day LAN and WAN administration, maintenance and support.
• Setup Networks for for schools and town halls.
• Troubleshoot network for small businesses