Paul Kuprat
Hillsborough,United States
Summary
Information Technology Specialist experienced in managing IT needs within government departments. Seeking to take my career to the next level. My goal is to obtain a position that will utilize my knowledge and work ethic but also enhance my growth.
Overview
9
9
years of professional experience
Work History
Information Technology Specialist
Department Of Children And Family Services
02.2023 - Current
- Use ticketing system to manage and process support actions and requests
- Prepare reports by collecting, analyzing and summarizing information
- Work in Active Directory & maintain user profiles
- Collaborate with departments to ensure all IT resolutions are met
- Inventory database control
- Resolve hardware issues and communicate with vendors including HP Elite support
- Repair/troubleshoot operating system issues and programs
- Troubleshoot/resolve program issues on state issued cellphones
- Image Machines using SCCM/PXE
- Maintain user profiles on network scanners & printers
Information Technology Field Service Engineer
Hemmersbach
04.2022 - 02.2023
- Perform scheduled service work, installations, testing and repairs
- Execute troubleshooting and diagnose malfunctions
- Provide secondary training to personnel
- Work closely with customers, internal staff & HP support
- Manage daily tickets
- Maintain records of service calls
- Deskside support
- Imaging Machines
- On site field tech for Bobst North America Inc.
Field Technician
Sovereign Consulting
07.2020 - 04.2022
- Field service work
- Waste water treatment technician/operations & maintenance
- On site Chemistry
- On site fire watch
- On site well sampling
- Responsible for maintaining & organizing state certified lab/COA's
- Responsible for maintaining up to date HASP's
- Safety spotter
- Tracking fleet vehicle maintenance & records
- Facility equipment maintenance & inventory control
- Keep detailed records on LTR equipment
- Troubleshoot computer/printer issues
- Enter completed work orders
- Schedule employee physicals
- Order health & safety supplies
Field Technician
Lockwood Remediation
08.2018 - 11.2019
- Enacted successful repairs by applying technical skills & operations
- Performed troubleshooting & diagnostics of malfunctioning equipment
- Repaired & adjusted chem feed system
- Performed service visits and preventive maintenance on temporary water treatment systems
- Calibrated new & existing equipment
- Resolve technical on site issues
Data Processing Program Technician
Bergen County Sheriff's Department
12.2015 - 07.2018
- Worked with manufacturers to resolve problems, improve operations and provide exceptional customer service
- Maintained all IT needs for Sheriff's department computers & vehicles
- Managed ticket system
- Worked with Active Directory
- Assisted Install of new wiring for ALPR systems and license scanners
- Configure body cameras and obtain camera footage from server
- Breakdown, repair and build PC's
- Worked with thin clients
- Assist in supporting multiple servers including Arbitrator video, IN Motion/Modems, & print servers
- Configure and maintained Infocad program and printers in vehicles
- Support in providing Card access for Bergen County Sheriff Dept & Courthouse
- Installed OS images on computers via PXE Boot
Education
Certification - Computer & Network Support Tech
Lincoln Technical Institute
Paramus, NJ10.2015
Skills
- Diagnostics and Troubleshooting
- Vendor Relations
- Hardware and Software Installation
- Hardware & Software Technical Support
- Maintenance & Repair
- CERTIFICATIONS
- CompTIA A
- HP Commercial Desktops, Workstations & Notebooks Service Qualification 50 & 60
- HP Product Technology-CPUs, Memory, & System Board
- HP RPOS Family Service Qualification
- Replacement System Board DMI Programming
- Servicing HP Products - Common Repair
- HP Z2 Tower Workstation Series Support & Service
- HP ZBook 15v G5 Mobile Workstation Service & Support
- HP Products-Desktop & Workstation Repair
- HP Products-Notebook Repair
- NJ Drive Safe
Timeline
Information Technology Specialist
Department Of Children And Family Services
02.2023 - Current
Information Technology Field Service Engineer
Hemmersbach
04.2022 - 02.2023
Field Technician
Sovereign Consulting
07.2020 - 04.2022
Field Technician
Lockwood Remediation
08.2018 - 11.2019
Data Processing Program Technician
Bergen County Sheriff's Department
12.2015 - 07.2018
Certification - Computer & Network Support Tech
Lincoln Technical Institute
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