Summary
Overview
Work History
Education
Skills
Alternate Email
Timeline
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HUGO GONZALEZ

Rockford,IL

Summary

I am currently a Process Assistant at Amazon Air, KRFD. I have 5+ years of experience in customer service from working various jobs. Additionally, I have experience in a warehouse and airport ramp settings where I delivered a safe work culture while meeting tight deadlines. I would like to continue developing my leadership and management skills at the next level. No job is too big, and no task is too small. I will always deliver my best!

Overview

3
3
years of professional experience

Work History

Process Assistant

Amazon Air
Rockford, IL
06.2023 - Current
  • Safely lead team loading and unloading aircraft.
  • Coach associates on performance and safety.
  • Provide Security to aircraft and ramp.
  • Escalate safety concerns to management
  • Unload and Upload Cargo.
  • Transport freight between the aircraft and building.
  • Cared for associates needs or accommodations.
  • Develop associates and peers to perform at higher levels.
  • Solved various barriers in operations.

Learning Trainer

Amazon Air
Rockford, IL
08.2021 - 06.2023
  • Data Entry.
  • Teach ROC/WOC/LVC.
  • Audited associates on GSE operations.
  • Deep dive into Compliance Dashboards.
  • Train associates on GSE.
  • Cross trained in various departments.
  • Operated various equipment safely.
  • Connected electrical power units and service hoses to aircraft.

Education

High school diploma in General Education -

Jefferson High School
Rockford, IL
05-2013

Skills

  • GSC/PSA certified
  • Forklift Operator/ Scissor lift operator
  • GSE Operator
  • Customer service
  • Training Instructor
  • Excellent Communication
  • Problem solving

Alternate Email

h.gonzalez7241@gmail.com

Timeline

Process Assistant

Amazon Air
06.2023 - Current

Learning Trainer

Amazon Air
08.2021 - 06.2023

High school diploma in General Education -

Jefferson High School

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HUGO GONZALEZ