Hugo Gutierrez
Villa Park,Illinois
Summary
Dedicated shift manager with proven skills in team leadership, cash handling, and inventory management. Known for effectively resolving customer complaints and maintaining high service quality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager
Noodles & Company
Oakbrook Terrace, Illinois
08.2020 - Current
- Supervised daily restaurant operations, and ensured coworkers maintained safety standards.
- Trained and mentored new team members on company policies.
- Coordinated shift schedules to ensure staff coverage during peak hours.
- Managed inventory and placed orders for supplies as needed.
- Resolved customer complaints promptly to maintain high service quality.
- Managed daily cash intake by counting out registers, and documenting profits.
- Developed and maintained positive working relationships with coworkers and customers.
- Maintained the cleanliness and organization of the work area.
- Greeted every customer with a smile, and in a friendly manner.
- Motivated coworkers to ensure maximum efficiency throughout our shift.
Barista
Le Meridien Hotel
Oak Brook, Illinois
12.2019 - 03.2020
- Prepared and served a variety of coffee beverages to customers.
- Maintained cleanliness and organization of the coffee station and seating area.
- Operated espresso machines and other equipment efficiently during peak hours.
- Monitored inventory levels and restocked supplies as needed throughout shifts.
- Handled cash transactions accurately at the register during busy periods.
- Engaged with customers, and made connections with them to ensure high-quality service.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Shipping and Receiving Clerk
Automatic Swiss Corporation
Addison, Illinois
07.2019 - 10.2019
- Processed incoming shipments to ensure accuracy and completeness.
- Organized inventory in designated storage areas for easy access.
- Conducted inspections of outgoing shipments for quality assurance.
- Utilized warehouse management system to track inventory levels.
- Coordinated with carriers for timely pickups and deliveries.
- Maintained cleanliness and organization of shipping and receiving areas.
- Processed outbound shipments, including packing and labeling products for delivery.
- Operated computers to access information related to shipping activities.
- Maintained inventory of shipping materials and supplies.
- Identified damaged items and notified supervisor.
Busser
Olive Garden
Downers Grove, Illinois
07.2018 - 04.2019
- Maintained cleanliness and organization of the dining areas throughout my shifts.
- Assisted servers by refilling beverages, delivering breadsticks, and/or salads.
- Set up and cleared tables efficiently, and in a timely manner, between guest visits.
- Collaborated with kitchen staff to ensure food delivery to guests in an appropriate time.
- Monitored guests' needs and communicated requests to servers. effectively.
- Followed health and safety standards while handling food items.
- Helped in training new bussers on restaurant procedures.
- Bussed and reset tables in an orderly fashion.
- Maintained a friendly attitude toward customers at all times.
- Took initiative to help others whenever necessary.
- Performed daily side work such as polishing silverware, folding napkins, and restocking condiments.
- Greeted customers and answered questions about the menu items.
Education
Associate of Arts - Anthropology
College of DuPage
Glen Ellyn, IL05-2023
Bachelor of Arts - Anthropology
Northeastern Illinois University
Chicago, ILSkills
- Team leadership
- Shift scheduling
- Inventory management
- Customer service
- Cash handling
- Effective communication
- Problem solving
- Relationship building
- Time management
- Delegating work
- Handling customer complaints
- MS office
- Fast learner
- Multitasker
- Professionalism
- Team collaboration
Affiliations
- Recreational Soccer
Certification
- Food Safety Manager Certificate
- Food Handler Certificate
Languages
English
Professional
Spanish
Professional
Timeline
Shift Manager
Noodles & Company
08.2020 - Current
Barista
Le Meridien Hotel
12.2019 - 03.2020
Shipping and Receiving Clerk
Automatic Swiss Corporation
07.2019 - 10.2019
Busser
Olive Garden
07.2018 - 04.2019
Associate of Arts - Anthropology
College of DuPage
Bachelor of Arts - Anthropology
Northeastern Illinois University