Hugo Hernandez
Bakersfield,CA
Overview
3
3
years of professional experience
Work History
Asset Protection Investigator
Walmart
Enid, Oklahoma
08.2024 - 07.2025
- Ensured the store had a safe working environment by teaching the new hires the safety protocols in place.
- Conducted multiple successful investigations into theft and fraud incidents.
- Analyzed surveillance footage to identify suspicious activity.
- Collaborated with law enforcement to gather evidence and support criminal cases.
- Successfully prevented thousands of dollars' worth of shrink.
- Trained to successfully de-escalate potentially dangerous situations when approaching customers about unpaid merchandise.
- Performed undercover operations in order to apprehend shoplifters or persons involved in fraudulent activities.
- Investigated shoplifting incidents, apprehended suspects, and recovered stolen merchandise.
Stocker
Walmart
Enid, Oklahoma
04.2023 - 08.2024
- Unloaded the general merchandise truck every day to ensure the merchandise got to the shelves.
- Collaborated with team members to ensure efficient stocking processes
- Insured that the shelves were correctly stocked to avoid customer confusion while shopping.
- Made displays of new products in an eye-catching and organized way.
- Lifted materials of varied weights on regular basis
Cashier
Freddys Frozen Custard And Steakburger
Enid, Oklahoma
09.2022 - 04.2023
- Processes customers' transactions quickly and accurately, while also juggling making custards.
- Guided customers with the menu, and assisted with any questions they might have during the process.
- Maintained the lobby and restrooms clean while keeping an eye on the registers.
- Manned the drive-thru, providing excellent customer service at the ordering station, as well as at the window.
- Successfully de-escalated situations when customers are unsatisfied.
Education
Associate of Science - Pre-Med
Northern Oklahoma College
Enid, OK05-2025
High School Diploma -
Enid High School
Enid, OK05-2023
Skills
- Crime prevention
- Team collaboration
- Conflict resolution
- Data analysis
- Safety training
- Customer service
- Incident reporting
- Cashier trained
- Stocking
Accomplishments
- Finished my first mural on my camus is Enid, Ok for Northern Oklahoma College.
- Graduated High-School with Honors.
- Made it on the presidents roll at Northern Oklahoma College.
- Given the opportunity to paint a mural on my campus at Northern Oklahoma College.
Languages
Spanish
Native/ Bilingual
Affiliations
- Creativity; I am a very creative person as I see the colorful side to everything. I have used this to my advantage to help every space I am in, as I was able to paint a mural on my old college campus at Northern Oklahoma College. This skill also allowed me to help my previous job sites as I handled decorating spaces for holidays.
Timeline
Asset Protection Investigator
Walmart
08.2024 - 07.2025
Stocker
Walmart
04.2023 - 08.2024
Cashier
Freddys Frozen Custard And Steakburger
09.2022 - 04.2023
Associate of Science - Pre-Med
Northern Oklahoma College
High School Diploma -
Enid High School
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