HUGO JACQUEZ
McDonald
Denver,CO
1
Language
1
Certification
14
years of professional experience
RGM with over 16 years of experience in the restaurant and production industries, excelling in team leadership and customer engagement. Adept at implementing process improvements and strategic planning, leading to increased sales and enhanced customer satisfaction. Passionate about fostering a positive team atmosphere and leveraging data analysis to drive business success.
Work History
Shift Manager
5 Months- Supervised team performance to ensure adherence to operational standards and customer service excellence.
- Scheduled staff shifts effectively, optimizing labor resources for peak business hours.
- Trained new employees on food safety protocols and operational procedures, enhancing team efficiency.
- Implemented inventory management practices to minimize waste and streamline supply ordering processes.
- Led team meetings to communicate goals, share feedback, and motivate staff towards high performance.
- Analyzed sales data to identify trends, driving strategic decisions for promotional activities and staffing needs.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
Production Line Worker
6 Months- Operated production machinery to ensure efficient workflow and high-quality output.
- Collaborated with team members to maintain safety standards and improve operational processes.
- Conducted regular inspections of products for quality assurance and compliance with specifications.
- Trained new employees on equipment operation and safety protocols, enhancing team performance.
- Developed standard operating procedures to streamline operations and enhance workplace efficiency.
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Boxed, labeled, and transported items to support assembly operations.
- Packaged and labeled products using automated equipment.
Restaurant General Manager
5 Years 7 Months- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, optimizing supply chain processes for cost efficiency.
- Developed training programs that enhanced employee performance and customer service standards.
- Implemented new marketing strategies that increased customer engagement and brand loyalty.
- Led a team of managers, fostering collaboration and ensuring alignment with corporate objectives.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Carefully interviewed, selected, trained, and supervised staff.
- Truck order and inventory
Merchandise
6 Months- Developed and implemented visual merchandising strategies to enhance product presentation.
- Managed inventory levels to ensure optimal stock availability and minimize shrinkage.
- Coordinated promotional displays, driving customer engagement and sales performance.
- Analyzed sales trends to identify opportunities for product placement improvements.
RESTAURANT MANAGER
5 Years 6 Months- Directed daily operations to enhance customer satisfaction, achieving noticeable increases in repeat business and positive reviews.
- Fostered a team-oriented environment, leading staff training initiatives that improved service efficiency and team morale.
- Truck order and inventory
- Analyzed sales data to optimize menu offerings, resulting in substantial improvements in sales performance and customer engagement.
- Implemented a new inventory management system, reducing food waste and ensuring timely stock replenishment for high-demand items.
- Encouraged open communication among staff to address concerns proactively, fostering a positive workplace culture.
- Developed a customer feedback system, capturing insights to tailor menu items, leading to marked gains in customer loyalty.
- Researched local dining trends to inform promotional strategies, resulting in noticeable increases in foot traffic and sales.
PRODUCTION LINE LEADER WAREHOUSE
6 Years 6 Months- Led production line operations, ensuring timely delivery of products and achieving substantial improvements in output efficiency.
- Orchestrated team training sessions to enhance skills, fostering a culture of collaboration and improving overall team performance.
- Implemented new workflow processes that streamlined operations, resulting in noticeable gains in productivity and reduced downtime.
- Monitored production metrics to identify bottlenecks, utilizing data-driven insights to optimize processes and enhance throughput.
Education
High School Diploma
Skills
Cash handling
Decision-making
Customer service focus
Employee training
Workplace safety
Accurate money handling
Staff motivation
Opening and closing procedures
Punctual and reliable
Handling customer complaints
Training and mentoring
Energetic and enthusiastic
Relationship building
Team development
Delegating work
Mentoring and coaching
Staff training and onboarding
Quality assurance
Interpersonal skills
Inventory control
Payment processing
Schedule management
Safety compliance
Flexible schedule
Hiring and recruiting
Operations management
Team building
Shift leadership
Problem-solving
Active listening
Inventory management
Work area inspection
Goal setting
Certification
Certificate of accomplishment see it, own it, crush it,
Completed leadership development spark class
Certificate of recognition
Certificate of completion leadership
Languages
English and Spanish
Professional Working
Timeline
Shift Manager
McDonald
02.2026 - 07.2026Read More
Production Line Worker
National Grocers
01.2026 - 07.2026Read More
Restaurant General Manager
Taco Bell ARN
12.2020 - 07.2026Read More
Merchandise
Costco
02.2020 - 08.2020Read More
RESTAURANT MANAGER
coronas mexican grill
09.2014 - 03.2020Read More
PRODUCTION LINE LEADER WAREHOUSE
Excel Personnel, Prime Source, Aerotech
02.2012 - 08.2018Read More
Aurora Central High School
High School Diploma
Read More