Hugo Josiah Henry
Gainesville
Summary
IT professional with significant experience in troubleshooting, network administration, and system maintenance. Proven track record of maintaining operational efficiency while adhering to safety protocols and preventive maintenance schedules. Known for strong focus on team collaboration and consistently delivering results. Adaptive and reliable, skilled in hardware and software support, cybersecurity practices, and customer service.
Overview
5
5
years of professional experience
Work History
Warehouse Associate
Amazon
Gainesville, FL
10.2024 - Current
- Delivered top-tier 98%+ picking accuracy while exceeding performance benchmarks
- Demonstrated exemplary safety practices while maintaining peak productivity metrics
- Cut shipping error rates by 80% through systematic quality inspections
- Operated and maintain material handling equipment contributing to near 0 downtime
- Foster team collaboration, optimizing site output of >48k volume daily
Technical Support Advisor
Bubbles by Bonita, LLC
Gainesville, FL
07.2021 - Current
- Pioneered logistics SOPs reducing order processing time.
- Diagnosed and resolved hardware and software issues to enhance system performance.
- Provided technical support to end-users, ensuring timely resolution of IT-related inquiries.
- Collaborated with team members to streamline IT processes and improve service delivery efficiency.
- Conducted routine system backups and data recovery procedures to safeguard critical information.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and webcams.
Sales Associate
Dollar General
Fort White, FL
02.2023 - 06.2024
- Executed daily transactions exceeding $2,000 with zero register discrepancies
- Implemented new merchandising strategies resulting in improved product visibility
- Administered exceptional customer service, contributing to positive store feedback
- Achieved 100% inventory integrity through systematic storage solutions
Education
High School Diploma -
Ashworth College/James R. Madison High School
Norcross, GA07.2026
Skills
- Technical support
- Network maintenance
- Help desk operations
- Network security
- Hardware and software repair
- Customer service
- Organizational skills
- Device installation
- System administration
- Security protocols
- Application support
- Data recovery
Timeline
Warehouse Associate
Amazon
10.2024 - Current
Sales Associate
Dollar General
02.2023 - 06.2024
Technical Support Advisor
Bubbles by Bonita, LLC
07.2021 - Current
High School Diploma -
Ashworth College/James R. Madison High School