Hugo Josiah Henry
Gainesville,FL
Summary
IT professional prepared for leadership roles in technology management. Background in overseeing complex IT projects and driving technological advancements. Known for strong team collaboration and delivering results in dynamic environments. Skilled in network administration, helpdesk and IT strategy development.
Overview
5
5
years of professional experience
Work History
Warehouse Associate
Amazon
Gainesville, FL
10.2024 - Current
- Conveyor belt maintenance.
- Providing hands on IT support.
- Demonstrates exemplary safety practices while maintaining peak productivity metrics.
- Cut shipping error rates by thorough systematic quality inspections.
- Conducts quality checks on outgoing shipments to ensure accuracy.
- Consistently lifts materials weighing as much as 100 pounds.
- Operates various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Fosters team collaboration, optimizing site volume daily.
Technical Support Manager
Bubbles by Bonita, LLC
Gainesville, FL
07.2021 - Current
- Pioneered logistics SOPs reducing order processing time.
- Diagnosed and resolved hardware and software issues to enhance system performance.
- Provided technical support, ensuring timely resolution of IT-related inquiries.
- Collaborated with team members to streamline IT processes and improve service delivery efficiency.
- Conducted routine system backups and data recovery procedures to safeguard critical information.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Responds to support requests and patiently assists colleagues with troubleshooting.
- Conducts regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Performs troubleshooting and repaired peripheral devices such as printers, scanners and webcams.
Sales Associate
Dollar General
Fort White, FL
02.2023 - 06.2024
- Processed transactions exceeding $2,000 with zero register discrepancies.
- Stocking, cleaning, and organizing store.
- Implemented new merchandising strategies resulting in improved product visibility.
- Answered customer inquiries and resolved pricing complaints, exchanges and returns.
- Administered exceptional customer service, contributing to positive store feedback.
- Achieved 100% inventory integrity through systematic storage solutions.
Education
High School Diploma -
Ashworth College/James R. Madison High School
Norcross, GA07.2026
Skills
- Technical support
- Network maintenance
- Help desk operations
- Network security
- Hardware and software repair
- Customer service
- Warehouse environment safety
Timeline
Warehouse Associate
Amazon
10.2024 - Current
Sales Associate
Dollar General
02.2023 - 06.2024
Technical Support Manager
Bubbles by Bonita, LLC
07.2021 - Current
High School Diploma -
Ashworth College/James R. Madison High School