Hugo Medrano
Salinas,USA
Summary
Results-driven Account Manager and former Product Specialist Supervisor with over 10 years of experience managing key customer accounts, leading high-performing teams, and delivering data-driven solutions in the agricultural equipment industry. Proven ability to build lasting client relationships, analyze business performance, negotiate contracts, and collaborate across sales, service, and support teams to achieve organizational goals. Bilingual in English and Spanish, with a reputation for professionalism, strong communication, and a customer-first approach.
Overview
1
1
Certification
11
11
years of professional experience
Work History
ACCOUNT MANAGER
Sonsray Machinery
Salinas, USA
01.2025 - 05.2026
- Became #1 Account Manager in Salinas exceeding revenue goals.
- Cultivated strong client relationships through proactive communication and effective problem-solving to drive loyalty.
- Managed portfolio of accounts, delivering timely support and guidance to enhance client satisfaction.
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.
- Implemented account management processes, ensuring consistent delivery of quality service standards to meet client needs.
- Negotiated contract terms with customers and stakeholders and closed agreements to increase revenue.
- Analyzed sales data to identify trends, opportunities and risks.
- Reviewed account activity reports to identify opportunities to increase sales or retain existing customers.
PRODUCT SPECIALIST SUPERVISOR
RDO Equipment Co
Salinas, USA
06.2015 - 11.2024
- Monitored performance and maintenance of John Deere Tractors to ensure operational efficiency.
- Manage stakeholder accounts and build strong relationships.
- Analyze Data and provide reports on all equipment for my accounts.
- Led a team of 4 to hit all goals given by RDO Equipment Co and their accounts.
- Researched latest trends in agricultural technology. on the newest Ag Technology.
- Ran deep analysis of accounts, identifying areas for improvement and presenting data results.
- Served as primary contact for accounts, ensuring smooth operations and addressing client needs promptly.
- Created and delivered engaging PowerPoint presentations to inform stakeholders on product features and benefits.
- Assisted sales team in responding to requests for proposals.
- Communicated effectively with Service, Parts, and Support teams.
Education
CYBER SECURITY -
TripleTen Bootcamp
Online04-2025
A.A. IN AUTOMOTIVE TECHNICIAN -
Wyotech Technical Institute
Fremont, CA08-2010
Skills
- Account management
- Sales proficiency
- Contract negotiation
- Sales analysis
- Customer relationship management
- Client retention strategies
- Product support and innovation
- Effective presentation skills
- Professional demeanor
- Self-driven motivation
- Analytical skills
- Communication effectiveness
- MS Office expertise
Certification
CompTIA Sec+ Certification
Languages
- English, Fluent
- Spanish, Fluent
Timeline
ACCOUNT MANAGER
Sonsray Machinery
01.2025 - 05.2026
PRODUCT SPECIALIST SUPERVISOR
RDO Equipment Co
06.2015 - 11.2024
CYBER SECURITY -
TripleTen Bootcamp
A.A. IN AUTOMOTIVE TECHNICIAN -
Wyotech Technical Institute