Hugo Orozco
Henderson,NV
Summary
Experienced Field Service Engineer with a 20-year track record in conducting technical repairs, installations, and troubleshooting for a range of imaging medical equipment, encompassing Vascular, X-Ray, CT, PET, and Nuclear Medicine cameras. Dedicated to delivering superior service support through both remote assistance and on-site visits. Adept at identifying and resolving common issues with precision, offering efficient, courteous, and professional repair services.
Excellent troubleshooting skills that promote a quick resolution to technical problems. Motivated, self starter, independent, reliable, responsible, diligent, proactive and competent person. Quick learner.
Overview
20
20
years of professional experience
Work History
Field Service Engineer 4
Siemens Healthineers
01.2007 - Current
- Provide on site and on line technical support/service for the Las Vegas, NV and St George, UT Siemens customer base. This level of support includes the following areas: system maintenance, application installation/training, system installation and network setup/connectivity
- Assist the regional service manager with various business metric compliance support or other business related administration tasks
- Provide FSE back up support for various regional territories when needed
- New hire mentor for the Las Vegas region
- Participate in sales demos and trade shows
- Furnish sales leads resulting in the successful closure of deals involving equipment, contracts, and accessories.
Field Service Engineer 1
Siemens Medical Mexico
01.2004 - 12.2006
- Field Service Engineer I - provided on site and on line technical support/service for the Mexico Medical customer base. This support included technical service of X-Ray and Vascular product lines.
Education
Extensive OEM Training in A Variety of Modalities - Certificates Available Upon Request
Siemens Healthineers Training Center
Erlangen, Germany And Cary, NCBachelor of Science - Mechatronics Engineering
Instituto Politecnico Nacional
Mexico City, Mexico09.2003
Skills
- Field service of medical imaging equipment
- Computer troubleshooting/repair
- Network installation and maintenance
- Customer management and service
- Siemens proprietary application software maintenance and installation
- Service contract lead generation
- New hire FSE training
- Solid communication skills
- Goal Achiever
- Team player
- Strong work ethic
- Strong interpersonal skills
- Extremely computer literate
- Well organized
- Effective time management skills
Accomplishments
- Excellence award for best CSE in 2015
- 5 years of consistent customer satisfaction survey ratings of 97% or higher
- Achieved 100% compliance on PMs and Modifications through effectively helping with scheduling.
Timeline
Field Service Engineer 4
Siemens Healthineers
01.2007 - Current
Field Service Engineer 1
Siemens Medical Mexico
01.2004 - 12.2006
Extensive OEM Training in A Variety of Modalities - Certificates Available Upon Request
Siemens Healthineers Training Center
Bachelor of Science - Mechatronics Engineering
Instituto Politecnico Nacional
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