Hugo Pinales
El Paso,TX
Summary
Global payroll leader with 15+ years of experience driving transformation and governance across multinational organizations. Proven success leading payroll across 10+ countries supporting 15,000+ employees in SOX-regulated environments. Key achievements include:
Improved payroll efficiency by 20% through automation, redesign, and tighter controls. Built and implemented a global payroll governance framework that strengthened accountability and audit readiness. Oversaw a complex payroll vendor ecosystem including ADP, Deel, and Safeguard, improving service continuity. Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
16
16
years of professional experience
Work History
Global Payroll Operations Manager
Hubbell Incorporated
Greenville, SC
06.2018 - Current
- Led global payroll operations and transformation initiatives across 10+ countries, driving standardization and governance aligned to SOX requirements.
- Implemented a global payroll governance framework, strengthening controls and audit readiness, achieving 30% reduction in audit findings.
- Directed analysis of INFONAVIT discrepancies, partnering with cross-functional teams to validate amounts and define actions impacting 5,000+ employees.
- Redesigned Mexico CFDI aligning execution with legal guidance, strengthening compliance, and reducing penalties by 25%.
- Led savings fund automation planning for Mexico, replacing manual processes and saving 40+ hours per month.
- Implemented a centralized payroll case management system using ServiceNow, reducing resolution time by 35%.
- Improved payroll efficiency by 20% through automation, process redesign, and tighter operating discipline.
Payroll Manager
ADP
El Paso, Texas
01.2013 - 01.2018
- Managed multi-state and international payroll operations, ensuring 25% accuracy across diverse client portfolios in high-volume environments.
Application Support Specialist
ADP
El Paso, Texas
01.2010 - 01.2012
- Resolved complex payroll issues across configuration, integrations, and calculation logic, reducing payroll errors by 25%.
- Streamlined troubleshooting, coordinated incident response, and enhanced system configurations, improving user satisfaction scores by 30%.
- Analyzed data and wrote SQL scripts to extract and validate payroll data from SQL databases, supporting payroll for 7,500+ employees.
- Fortified system stability by providing L2/L3 support for enterprise payroll platforms, maintaining system uptime at 99.9%.
Education
The University of Texas At El Paso
El Paso, TXSkills
- Global Payroll Operations: Multi-Country Payroll, Payroll Compliance, Tax Reporting, Wage Garnishments, Benefits Administration, Payroll Accounting, Expatriate Payroll, Payroll Strategy
- Compliance & Governance: Internal Controls, Audit Readiness, SOX Compliance, Regulatory Reporting, Data Privacy, GDPR, CCPA, Risk Management
- Payroll Systems & Technologies: SAP Payroll, Workday Payroll, Cloud Payroll Solutions, Payroll Data Migration, Payroll Reporting Tools, Time & Attendance Systems, HRIS Systems, ERP Systems, Tress Revolution, ADP Expert, ADP GlobalView, Deel, Safeguard Global
- Vendor Management: SLA Management, Vendor Selection, Contract Negotiation, Performance Monitoring, Escalation Management, Vendor Risk Assessment, Due Diligence, ADP
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Global Payroll Operations Manager
Hubbell Incorporated
06.2018 - Current
Payroll Manager
ADP
01.2013 - 01.2018
Application Support Specialist
ADP
01.2010 - 01.2012
The University of Texas At El Paso