Hugo Robles

Walgreens Boots Alliance

11.2022 - Current

Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Increased customer satisfaction by delivering friendly, personalized service during transactions.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Maintained accurate inventory levels for efficient pharmacy operations and cost control.
Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Counted, measured and compounded medications following standard procedures.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Maintained drug inventory levels by ordering necessary medications and supplies.