Hugo Shih
Corona,CA
Summary
Energetic and reliable professional with strong background in team coordination and customer service. Possesses deep understanding of operational procedures and inventory management, coupled with excellent problem-solving and communication skills. Committed to driving successful team outcomes and enhancing overall efficiency.
Overview
4
4
years of professional experience
Work History
Shift Manager
Carl's Jr
7028 Archibald Ave.
02.2022 - Current
- Supervised everyday operations to ensure compliance with food safety standards
- Trained new hires and current team members on store standards, customer service, and speed
- Inventory management to ensure no waste and overuse of supply. Also to ensure there aren't missing inventory
- Coordinated staff schedules to make sure peak hours and shifts are properly covered
- Resolved customer complaints and creating satisfaction/loyalty
- Analyzing sales trends throughout daily, weekly, period sales from prior years to adjust current staffing levels
- Focused on proper and clear communication with everyone in the team
- Promoting positive work environment to ensure the employee can work at their maximum capability
- Overlooked every aspect of the store to stay consistent in cleanliness, quality, and speed
- Handled QA, OA (Company specific inspections), and secret shoppers with a minimum 90% score and A grades.
- Handled emergency situations such as powerouttages , whilst knowing all the other critical events and evacuation procedures
- Contributed to increased sales from last year by improving employee speed and food quality
- Volunteered for extra shifts during holidays and other busy periods
- Handled all breaks and overlooking the whole schedule to ensure no none has violations or overtime.
- Referred 8 other employees that worked longer than 3 months, which all was well trained and were one of the best ones working in our crew
Education
Bachelor of Science - Nursing
California State University, Fullerton
Fullerton, CA05-2027
High School Diploma -
Eleanor Roosevelt High
Corona, CA05-2023
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Team development
- Quality assurance
Accomplishments
- Best QA/OA score compared to multiple other stores in the district
- Ran a self made business in 3D printing commissions/products
Languages
English
Full Professional
Spanish
Limited Working
Chinese (Mandarin)
Limited Working
Interests
- Music making
- Woodworking
- Crafting and DIY Projects
- 3D printing
- PCB making through Kicad
- Fusion360 CAD modeling
- Hardware repairs such as phones, tablets, laptops, 3D printers
- Design aesthetics
- Video Gaming
Timeline
Shift Manager
Carl's Jr
02.2022 - Current
Bachelor of Science - Nursing
California State University, Fullerton
High School Diploma -
Eleanor Roosevelt High