Hugo Trevino
Laredo,Texas
Summary
Reliable and hardworking Bartender works autonomously or in teams to serve over hundreds of customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
2026
2026
years of professional experience
Work History
Bartender
La posada hotel
Laredo, TX
07.2024 - 05.2025
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Greeted customers and provided excellent customer service.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Poured wine, beer and cocktails for patrons.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Adhered to state regulations regarding serving alcohol responsibly.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Arranged bottles and glasses behind bar to make attractive displays.
- Monitored bar inventory and promptly restocked low items before depletion.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Customer Service Representative
Concentrix
Laredo, TX
01.2024 - 05.2024
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
Service Bartender
The Tilted Kilt
Laredo, Texas
05.2023 - 01.2024
- Greeted guests with friendliness and professionalism.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Effectively multitasked within fast-paced environment.
Keyholder Bartender
The Cold Brew
Laredo, Texas
11.2020 - 05.2023
- Handled opening and closing duties to keep bar organized, well-stocked and running smoothly.
- Signed for incoming shipments in manager's absence.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Planned and coordinated special events to boost customer numbers and profits.
- Created signature beverages to increase revenue and patron loyalty.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
Training Assistant/Call Center Customer Service Representative
Concentrix
Laredo, Texas
06.2016 - 05.2020
- Assessed modes of training delivery for optimum effectiveness.
- Accompanied trainees to training site to prepare for classroom training, handing out materials per lead trainer.
- Motivated trainee performance by sparking and maintaining interest in classes.
- Participated in workshops and seminars as continuous improvement activities for curriculum development and enhancement.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
Concentrix
Laredo, Tx
Education
High School Diploma -
John B Alexander High School
Laredo, TX2009
Some College (No Degree) -
Laredo Community College
Laredo, TXSkills
- Professional Service Standards
- Handling Difficult Customers
- Collaboration and Teamwork
- Cash Handling and Management
- Ability to Lift 30 Pounds
- Monitoring Alcohol Consumption
- Mixology Techniques
- Multitasking and Prioritization
- Hospitality and Guest Service
- Teamwork and Professionalism
- Responsible Serving
- Age Identification and Compliance
- Telephone Etiquette
- Point of Sale Systems
- Self-Motivated
- New Cocktail Creation
- Bartending License
- Calm and Composed
- Bar Menu Planning
- Creative Mixology
- Staff Training
- Team Leadership
- Performance Monitoring
- Worker Training
- Group Instruction
- Coaching and Development
- Employee Performance Reviews
- Documentation and Recordkeeping
- Corporate Training Programs
- Verbal and Written Communication
Timeline
Bartender
La posada hotel
07.2024 - 05.2025
Customer Service Representative
Concentrix
01.2024 - 05.2024
Service Bartender
The Tilted Kilt
05.2023 - 01.2024
Keyholder Bartender
The Cold Brew
11.2020 - 05.2023
Training Assistant/Call Center Customer Service Representative
Concentrix
06.2016 - 05.2020
High School Diploma -
John B Alexander High School
Some College (No Degree) -
Laredo Community College
Customer Service Representative
Concentrix