Hugo Valle
Hicksville,NY
Summary
Detail-oriented Pharmacy Courier with over 6 years of experience in medical supply deliveries. Skilled in route planning and emergency response, ensuring safety and compliance while enhancing customer relationships through effective communication and timely service.
Overview
26
26
years of professional experience
Work History
Pharmacy Courier
PromptCare Infusion
Plainview, New York
04.2019 - Current
- Delivered medical supplies to patients in timely and efficient manner.
- Managed emergency deliveries to meet urgent patient needs.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Ensured all packages were properly labeled and sealed.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Coordinated parcel delivery using strong time management skills.
- Documented pickups and deliveries and submitted reports after shift.
- Delivered items to residential addresses within specified time frames.
- Loaded and unloaded cargo from trucks, vans, and containers.
- Checked and secured package loads before deliveries.
- Communicated with customers to coordinate delivery times.
- Reported any accidents or incidents involving self or others immediately following incident.
- Answered shipment and delivery questions concerning estimated times of arrival.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Inspected shipments for damages or discrepancies; recorded any issues found.
- Performed regular maintenance checks on vehicles including oil changes and tire rotations.
- Reported issues to supervisors resulting in increased customer satisfaction.
- Assessed size, weight, and special handling requirements of each package.
- Verified accuracy of shipping documents such as manifests, bills of lading, invoices.
- Checked contents of shipment against shipping documents prior to leaving warehouse.
- Maintained accurate logs of deliveries and pickups.
- Ensured vehicle maintenance, cleanliness, and organized packages for optimal delivery efficiency.
- Assisted with loading and unloading of cargo as needed.
- Interacted professionally with customers, collecting signatures and handling cash or electronic payments when necessary.
- Utilized navigation tools and local knowledge to find the most efficient delivery routes.
- Maintained accurate records of deliveries and customer authorizations and communicated delays or issues.
- Coordinated with dispatch and team members via radio or phone to share updates and receive instructions.
- Inspected and verified packages at pickup and delivery points to ensure correct contents and undamaged items.
- Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
- Loaded and unloaded vehicle with packages, ensuring secure and organized arrangement to prevent damage.
- Kept detailed logs of mileage, maintenance, and delivery activities for reporting purposes.
- Followed all safety regulations and traffic laws during delivery operations.
- Participated in training sessions to improve delivery methods, safety practices, and customer service skills.
- Adhered to company policies and procedures, including confidentiality and data protection standards.
- Performed routine vehicle inspections before and after each shift to ensure operational safety.
- Sorted parcels according to delivery route.
- Loaded vehicles, balanced loads, and secured items against loss or damage during transportation.
- Obtained official signatures and required payments for different types of deliveries.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
- Tracked delivery records with manifests using smartphones for customer signatures.
- Communicated customer complaints, requests and feedback to company management.
- Maintained accurate logs of deliveries and pickups.
- Delivered items to residential addresses within specified time frames.
- Communicated with customers to coordinate delivery times and ensure satisfaction.
- Maintained adherence to stringent delivery deadlines.
- Coordinated parcel delivery using strong time management skills.
- Documented all delivery activities and maintained comprehensive records for operational efficiency.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Communicated with customers to coordinate delivery times.
Independent Owner Operator/Transportation Driver
Self-Employed
Hicksville, New York
11.2005 - 02.2023
- Documented daily mileage, gas, and other data.
- Provided excellent customer service by responding promptly to inquiries or complaints from clients.
- Maintained relationships with existing clients by providing superior customer service.
- Performed daily pre-trip inspections to ensure the safety of vehicles.
- Managed daily operations of business to ensure smooth workflow.
- Ensured compliance with local, state, and federal regulations.
- Identified new opportunities for growth, expansion, and diversification.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used hand trucks and forklifts to unload, load and transport items.
- Used daily system logs to document production information, discussing issues with management.
- Ensured compliance with traffic laws and company safety protocols.
- Operated delivery vehicles to transport goods safely and efficiently.
- Loaded and unloaded cargo while adhering to weight limits and safety standards.
- Communicated effectively with dispatchers regarding delivery schedules and issues.
- Provided excellent customer service during deliveries to enhance client satisfaction.
- Adhered to all applicable road regulations while driving long distances.
- Communicated with dispatchers regarding delivery updates or changes in route plans.
- Interacted courteously with customers when delivering goods or services.
- Utilized GPS navigation systems to plan optimal routes for each trip.
- Maintained accurate records of deliveries, pickups, and vehicle maintenance.
- Ensured that shipments were properly secured for transport on assigned routes.
- Organized paperwork related to deliveries including invoices, manifests, and other documents.
- Drove trucks to and from job sites to deliver supplies.
- Managed time effectively to meet tight delivery deadlines.
- Kept accurate records of deliveries and customer signatures.
Transportation Dispatcher
HealthEx
Plainview, New York
07.2000 - 10.2005
- Relayed work orders, messages or information using telephones or two-way radios.
- Maintained accurate records of daily activities including dispatches, driver logs and other pertinent information.
- Coordinated schedules with drivers, customers and vendors to ensure timely deliveries.
- Monitored drivers' progress and updated customers on their shipment status.
- Optimized delivery routes, taking into account traffic, road conditions and other factors.
- Coordinated transportation schedules for medical supplies and equipment deliveries.
- Communicated with drivers to ensure timely pickups and drop-offs.
- Assisted in training new dispatch staff on operational procedures and tools.
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Collaborated with logistics team to streamline workflow processes effectively.
- Effectively resolved complaints by working closely with customers.
- Provided support to drivers in regards to directions, paperwork.
- Supervised employees to ensure that cargo shipments were transported accurately to and from specified locations while adhering to safety standards.
- Maintained, diagnosed and troubleshoot trucking issues that arose while in field.
- Researched alternate routes when necessary due to traffic or road conditions.
- Investigated any customer complaints or issues relating to service levels or quality assurance standards.
- Developed strong relationships with drivers through effective communication and problem-solving skills.
- Handled emergency situations by rerouting drivers or arranging for additional resources as needed.
- Resolved customer complaints in a professional manner while maintaining high standards of customer service.
- Managed communication between drivers, customers, and internal teams to resolve any issues or delays.
Education
GED -
LaGuardia Community College
Long Island City, NY06-1981
Skills
- Route optimization
- Vehicle maintenance
- Safety compliance
- Delivery tracking
- Package inspection
- Customer relationship management
- Time management
- Record keeping
- Dispatch coordination
- Problem solving
- Attention to detail
- Professionalism
- Excellent driving skills
- Effective communication
- Verbal and written communication
- Attention to confidentiality
- Heavy lifting
- Coordinating efficient routes
- Smartphone usage
- Package pickup and delivery
- Problem-solving
- GPS navigation
- Safety protocols
- Route planning
- Traffic law knowledge
- Valid Driver's license
- GPS systems
- HIPAA compliance
- Delivery documentation
- Clean driving record
- Time sensitive deliveries
- Dispatch collaboration
- GPS and route planning
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Pharmacy Courier
PromptCare Infusion
04.2019 - Current
Independent Owner Operator/Transportation Driver
Self-Employed
11.2005 - 02.2023
Transportation Dispatcher
HealthEx
07.2000 - 10.2005
GED -
LaGuardia Community College