Hugo Eliel Gonzalez
San Jose,California
Summary
Adept at enhancing customer satisfaction and reducing system downtime, I leveraged my technical support and critical thinking skills at Nexteer Automotive Plant 3. Recognized for exceptional troubleshooting and preventive measures, I ensured optimal functionality in complex electronic systems, significantly contributing to targeted improvements and efficient production processes.
Overview
3
3
years of professional experience
Work History
Center of Analysis Technician
Nexteer Automotive Plant 3
10.2021 - 08.2023
- Enhanced customer satisfaction with timely resolution of complex technical problems.
- Applied critical thinking skills to identify patterns in reported issues, enabling targeted improvements in hardware and software systems.
- Identified root causes of recurring issues, implementing long-term solutions to prevent future occurrences.
- Conducted detailed investigations into system malfunctions, ensuring accurate identification of underlying causes for swift remediation efforts.
- Supported manufacturing departments during production ramp-up periods by addressing any potential bottlenecks or challenges efficiently.
- Maintained clear communication with production teams, ensuring proper execution of markers according to specifications.
Electronic Technician
Clarion Partners
09.2020 - 10.2021
- Conducted, maintained, tested and repaired Radio and Digital Am/Fm radio frequency,electronic components, parts, equipment and systems.
- Reduced downtime by proactively identifying potential failures in electronic systems and implementing preventive measures.
- Demonstrated versatility in handling a wide range of tasks, from circuit board assembly to network configuration support.
- Gained recognition for excellent troubleshooting skills, often called upon to resolve complex issues and restore systems to optimal functionality.
Education
Mechatronic Technician - Mechatronics
UtSJR
Queretaro, Mexico08.2014
Skills
- Technical support
- Equipment maintenance
- System troubleshooting
- Diagnostics testing
- System repairs
- Component replacement
- Technical inspections
- Equipment calibration
- System analysis
- Equipment testing
Timeline
Center of Analysis Technician
Nexteer Automotive Plant 3
10.2021 - 08.2023
Electronic Technician
Clarion Partners
09.2020 - 10.2021
Mechatronic Technician - Mechatronics
UtSJR
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