Hugues Richard, PASCAL
Indianapolis,IN
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Talented interpreter with advanced conversational abilities. Maintains emotion, style and content of speaker's words in translations and familiar with deeper cultural context behind phrases. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking professional with several years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Interpreter
CDS
Indianapolis, IN
07.2024 - Current
- Provided simultaneous translation services for conferences, meetings, seminars and interviews.
- Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.
- Participated in weekly team meetings with other interpreters to review cases and discuss best practices.
- Translated written texts from one language to another accurately and efficiently.
- Utilized specialized software applications to facilitate the translation process in a timely manner.
- Facilitated communication between non-English speaking patients and healthcare providers.
- Interpreted conference calls and other workplace communications in real-time.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Sat in on meetings to provide members with oral translations of conversations and information.
- Provided appropriate contextual information to increase clients understanding of translations.
- Translated spoken words simultaneously orally or using hand signs, maintaining message content and style.
- Read legal documents, scientific articles or news reports and rewrote into specified language.
CNA
Majestic Care of Avon
Indianapolis, IN
06.2023 - Current
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Used mobility devices to transport patients.
- Documented activities and recorded information in EMR system.
CNA
The Village of Avon
Indianapolis, IN
01.2023 - Current
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Used mobility devices to transport patients.
- Distributed drinking water and nourishment to residents.
Customer Service Representative
Sedgwick
Indianapolis, IN
01.2024 - 08.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted available products and services to customers during service, account management and order calls.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Medical Courier
TForce Logistic
Indianapolis, IN
04.2024 - 07.2024
- Managed multiple routes concurrently while meeting all deadlines.
- Provided exceptional customer service during interactions with clients.
- Maintained a clean and organized vehicle interior.
- Processed paperwork associated with deliveries accurately and efficiently.
- Utilized GPS navigation technology for efficient routing of deliveries.
- Responded quickly to any changes or requests from dispatch personnel.
- Assisted in loading and unloading items into vehicles as needed.
- Verified orders for accuracy before deliveries were made.
- Maintained accurate records of deliveries, pickups and other related activities.
- Performed regular maintenance checks on vehicles such as changing oil, checking tire pressure.
- Adhered to HIPAA regulations when handling sensitive materials.
- Maintained detailed logs of all deliveries including dates, times, locations.
- Followed established protocols when transporting hazardous materials.
- Maintained a valid driver's license at all times.
- Ensured timely pick up and delivery of packages within designated time frames.
- Coordinated delivery of medical specimens to appropriate laboratory facilities.
- Delivered medical supplies and equipment to healthcare facilities.
- Organized medical records to ensure accuracy in patient information.
- Recorded accurate mileage for each delivery route.
- Transported medical specimens, lab results, and patient documents between hospitals and laboratories, ensuring timely and safe delivery.
- Maintained strict adherence to HIPAA regulations and confidentiality standards during the handling and transportation of sensitive medical materials.
- Maintained a clean and organized vehicle, ensuring a professional appearance and the integrity of transported items.
- Utilized GPS and routing software to plan efficient routes, minimizing delivery times and fuel consumption.
- Followed strict time management practices to meet tight delivery schedules and prioritize urgent shipments.
- Processed paperwork related to deliveries, including consignments, manifests, and delivery notes, ensuring completeness and accuracy.
- Utilized problem-solving skills to address and overcome unexpected delays, vehicle breakdowns, or route changes, ensuring minimal impact on delivery times.
- Provided excellent customer service, resolving any delivery-related issues and maintaining professional interactions with medical staff and clients.
- Documented pickups and deliveries and submitted reports after shift.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Completed and submitted necessary fuel, truck inspection and mileage logs and paperwork after each shift.
Teaching Instructor
ISFODOSU
Dominican Republic , Santo Domingo
09.2011 - 07.2021
- Illustrated continuous improvement and organizational effectiveness through training program outcomes.
- Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.
- Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
- Promoted safe and clean classroom environment conducive to individualized and small group needs.
- Maintained school-wide culture of respect and actively used positive behavioral interventions and supports (PBIS) disciplinary methods.
- Prepared course syllabi, homework assignments and handouts.
- Collaborated with other subject and grade-level teachers to build complementary educational frameworks for students.
Customer Service Representative
Verizon Wireless
Dominican Republic, Santo Domingo
11.2014 - 07.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Certification - Certify Nursing Assistant
Dayspring Career Institute
United State12.2022
Teaching English As A Second Language (ESL)
Cambridge
United States 12.2020
Certification - Computer Technician
Centro De Tecnologia Universal CENTU
Dominican Republic12.2011
Certifications - Spanish And English.
Dominico Americano
Dominican Republic 12.2011
High School Diploma -
College Cosmopolite De Fond-des-Negres
Fond- Des - Negres 07.2009
Skills
- Collecting Specimens
- Performing Patient Intakes
- Quick Problem Solver
- Monitoring Fluids
- Infection Control Procedures
- Caregiver Relations
- Activities of Daily Living ADL Support
- Output Monitoring and Reporting
- Observation Documentation
- Vital Signs Collection
- Bedsore Prevention
- Feeding Assistance
- Linen Replacements
- Mobility Assistance
- Patient Care
- Basic Life Support
- Patient Relations
- Indirect Patient Care
- Direct Patient Care
- Reliable transportation
- Valid Driver's License
- Punctuality
- Delivery and pickup
- Active Listening
- Organizational Skills
- Reliability
- Self Motivation
- Excellent Communication
- Interpersonal Skills
- Time management abilities
- Task Prioritization
- Adaptability and Flexibility
- Professionalism
- Problem-Solving
- Teamwork and Collaboration
- Team Collaboration
- Client Support
- Spanish, French, English and Creole Fluency
- Accurate Translation
- Microsoft Office
- Time Management
- Client Confidentiality
- Typing 55 WPM
- Effective Communication
- Live interpretations
- Teacher Education
- Multitasking
- Client Service
Languages
English
Full Professional
French
Full Professional
Spanish
Full Professional
creole
Native/ Bilingual
Certification
- Certified Nursing Assistant
- Teaching
- Computer Technician
Affiliations
- Music
- Singing
- Teaching
Accomplishments
- CNA
- Computer Technician
- Teaching (TKT)
Timeline
Interpreter
CDS
07.2024 - Current
Medical Courier
TForce Logistic
04.2024 - 07.2024
Customer Service Representative
Sedgwick
01.2024 - 08.2024
CNA
Majestic Care of Avon
06.2023 - Current
CNA
The Village of Avon
01.2023 - Current
Customer Service Representative
Verizon Wireless
11.2014 - 07.2019
Teaching Instructor
ISFODOSU
09.2011 - 07.2021
Certification - Certify Nursing Assistant
Dayspring Career Institute
Teaching English As A Second Language (ESL)
Cambridge
Certification - Computer Technician
Centro De Tecnologia Universal CENTU
Certifications - Spanish And English.
Dominico Americano
High School Diploma -
College Cosmopolite De Fond-des-Negres