Huguette Bambi Kayembe
Av Benseke 32 Bis Q/ Joli-parc C/ Ngaliema, Kinshasa
Summary
Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Friendly and decisive approach to resolving challenges.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
16
16
years of professional experience
Work History
Front Office Receptionist
Radisson Blu Gautrain Hotel
02.2018 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Collected room deposits, fees, and payments.
Housekeeping Coordinator
Radisson Blu Gautrain Hotel
06.2017 - 10.2017
- Worked with front desk to respond promptly to all guest requests.
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
Crew Kitchen Staff Member
St Andrews Signature Hotel & Spa
01.2017 - 05.2017
- Enhanced customer satisfaction by consistently providing high-quality food and maintaining a clean, organized kitchen environment.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Food and Beverage Attendant
African Pride Hotels
07.2016 - 12.2016
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Answered customer questions about food and beverage items and assisted with menu selections.
Clothes Designer (tailor)
Self-employed
02.2010 - 01.2016
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
- making and or altering different clothes to fit clients requirements
Head Housekeeper
Ministry of Infrastructure
09.2008 - 02.2010
- Trained and mentored all new personnel to maximize quality of service and performance.
- Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
Tailor and Hotelier
Monkole Hospitality Centre
12.2006 - 06.2008
- Repaired garments and corrected construction mistakes.
- Repaired and replaced defective garment pockets, pocket flags and coat linings.
Education
Diploma - HOSPITALITY MANAGEMENT
International Hotel School
12.2022
Certificate of Achievement - Hospitality Skills
Kimbondo Technical and professional High School
02.2008
Level Certificate - Tailoring Design
Lycee Muanjadi Secondary School
01.2003
Primary Certificate - undefined
Lycee Tuya Kumpala
01.1995
Skills
- Telephone skills
- Appointment scheduling
- Verbal and written communication
- Listening skills
- Cash handling
- Hospitality services
- Organization skills
- Guest Relations
- Work prioritization
- Meticulous and organized
- Fluent in English, French, Swahili, Lingala, and Tshiluba
personal information
Date of birth: February 14, 1983
Place of birth: Kinshasa, Democratic Republic of Congo
Gender: Female
Nationality: Congolese
Marital Status: Married
Dependents: Two (two boys)
LANGUAGES
English, French, Lingala, Swahili and Tshiluba.
Timeline
Front Office Receptionist
Radisson Blu Gautrain Hotel
02.2018 - 10.2022
Housekeeping Coordinator
Radisson Blu Gautrain Hotel
06.2017 - 10.2017
Crew Kitchen Staff Member
St Andrews Signature Hotel & Spa
01.2017 - 05.2017
Food and Beverage Attendant
African Pride Hotels
07.2016 - 12.2016
Clothes Designer (tailor)
Self-employed
02.2010 - 01.2016
Head Housekeeper
Ministry of Infrastructure
09.2008 - 02.2010
Tailor and Hotelier
Monkole Hospitality Centre
12.2006 - 06.2008
Certificate of Achievement - Hospitality Skills
Kimbondo Technical and professional High School
Level Certificate - Tailoring Design
Lycee Muanjadi Secondary School
Primary Certificate - undefined
Lycee Tuya Kumpala
Diploma - HOSPITALITY MANAGEMENT
International Hotel School
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