Hiking
Hui Wang
Principle Technical Support Engineer
Draper,UT
Summary
Experienced engineer on data warehouse related knowledge, expert at ETL informatica coding and debug, and proficient on OBIEE installation, administration, upgrade, migration, and good at customer communication
Overview
16
16
years of professional experience
4
4
years of post-secondary education
11
11
Certifications
2
2
Languages
Work History
Principal Technical Support Engineer
Oracle America, Inc
Draper, UT
12.2014 - Current
- deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs for product OBIEE, OAS, OAC, OBIA. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services
- Internally communicate with dev ops, dev and consultation and CEALs team to help resolve customer issue
- Internally replicate customer issue, explore BI install, upgrade, migration, SSO, SSL
- Create KM document after issue resolved
Technical Support Analyst
Royal Bank Of Scotland, RBS
Taylorsville, UT
11.2013 - 11.2014
- This is product management project, primary support RBS client onboarding applications
- Help user to resolve different kind of issue or request
- Work on the knowledge management
- Communicate with other team to share knowledge or resolve code issue
Technical Leader
Infosys Technologies
Shanghai, China
08.2006 - 08.2013
- Taking training for Informatica and work on different ETL related jobs
- As a consultant, work with customer directly to collect the requirement, and work with offshore for design, coding, testing, production implementation, and follow up maintenance
- Knowledge Transfer /Training internally and also to customer, so they can also understand how application works and maintain
- Production Support on the delivered application, in case any question or problem, fix it
Internship Student
Infosys Technologies
Bangalor, India
09.2005 - 03.2006
- Produced high-quality communications for internal and external use for account Bank of America
- Understand the requirement and manage database as admin
- Prepare SQL and store procedure for front end user
Education
Bachelor of Science - Software Engineering
Chongqing University
Chongqing, China 09.2002 - 07.2006
Skills
OBIEE
Certification
Infosys L100 Quality Certification
Interests
Travel
Movie
Timeline
Principal Technical Support Engineer
Oracle America, Inc
12.2014 - Current
Technical Support Analyst
Royal Bank Of Scotland, RBS
11.2013 - 11.2014
Technical Leader
Infosys Technologies
08.2006 - 08.2013
Internship Student
Infosys Technologies
09.2005 - 03.2006
Bachelor of Science - Software Engineering
Chongqing University
09.2002 - 07.2006
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