Hui (Jason) Yang
Fremont,CA
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
24
24
years of professional experience
Work History
IT MANAGER
AGBAYANI CONSTRUCTION CORP.
DALY CITY, CA
01.2001 - Current
- Oversaw IT department for multisite construction company.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Guided organizational technology strategy and roadmaps.
- Wrote policy, procedure and manuals governing internal IT use.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Supported phone, photocopier, fax machine and other physical equipment.
- Oversaw daily performance of computer systems and immediately responded to any issues to keep network up and running.
- Built, customized and repaired technology based on staff requests.
- Conducted company-wide technology instruction, onboarding and education.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Maintain and track IT hardware and software inventory
- Research and provide software integration solutions from concept to implementation
- Responsible for IT systems lifecycle management including contract negotiations, renewals, invoice management, hardware and software contract relationships
- Maintain and track IT hardware and software inventory
- Collaborate to standardize and maintain IT policies, procedures and processes within each department
- Maintain IT Infrastructure of servers and critical software including installations, upgrades, troubleshooting and hotfixes, works closely with outside IT Consultants.
- Maintain integrity of IT Data and systems
- Help oversee IT security practices and procedures
- Research and provide software integration solutions from concept to implementation
- Lead strategic software initiatives/projects from start to finish.
- Responsible for end-user experience and Help Desk Support processes and procedures
- Work collaboratively with entire IT Department and Outside IT Consultants
- Responsible for IT Department Team Dynamics and roles and responsibilities
IT Support Engineer
JDS Uniphase Corporation
SAN JOSE, CA
04.1998 - 12.2000
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Monitored systems in operation and quickly troubleshot errors.
- Used ticketing systems to manage and process support actions and requests.
- Server patch and maintenance.
- Respond to immediate down time minimization call
Education
MBA - Management Information Systems
ARMSTRONG UNIVERSITY
Berkeley, CA05.1998
Bachelor of Science - Computer And Information Sciences
BEIJING INFORMATION SCIENCE AND TECHNOLOGY UNIV.
BEIJING, CHINASkills
- 20 experience in IT Management
- Computer Hardware Knowledge
- Web Site Update and Maintenance
- Windows Servers, Active Directory, SQL, iOS
- Citrix XenApp Implementation and support
- G Suite Management
- Generating Business Reports from Accounting Sys
- Hardware and Software procurement management
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
IT MANAGER
AGBAYANI CONSTRUCTION CORP.
01.2001 - Current
IT Support Engineer
JDS Uniphase Corporation
04.1998 - 12.2000
MBA - Management Information Systems
ARMSTRONG UNIVERSITY
Bachelor of Science - Computer And Information Sciences
BEIJING INFORMATION SCIENCE AND TECHNOLOGY UNIV.
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