Huma Jawed
Summary
I am seeking an entry level health care position within a fast paced and well recognized health care organization where I can utilize my knowledge of healthcare administration.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Capgemini
02.2023 - 07.2024
- Review and process specialty pharmacy claims for accuracy and compliance with insurance policies and regulations.
- Communicate with patients, healthcare providers, and pharmacies to resolve any issues related to claims.
- Provide clear information regarding claims status, benefits, and payment processes.
- Assess requests for prior authorization from healthcare providers or patients for specific medications or treatments.
- Respond to customer inquiries regarding claims status, providing timely updates and support.
- Stay updated on changes in healthcare regulations and insurance policies that may impact claims processing.
Extend Health/Willis Tower Watson
08.2022 - 12.2022
- Used to help retirees for their health reimbursement Arrangement (HRA)
- Also, during open enrollment time used to help people to get enroll in health insurance plan
- Had to take inbound call and outbound calls
- Review and approve employee claims for reimbursement of qualified medical expenses.
Customer Service Representative
Advanced Call Center (Bank of America)
12.2020 - 09.2021
- Attend cardholders calls to fix their card issues such as pin reset, block cards, password reset etc
Customer Service
Interactive College of Technology (ICT)
01.2019 - 11.2020
- Make recommendations about admissions, plans curriculum, schedule classes, provide details about college programs
Autistic Special Kids
01.2018 - 11.2020
- Provide special education students with learning activities and experiences to help them fulfill their potential for emotional, physical, intellectual, and social growth
- Used to do occupational, physical and speech therapy
Cashier
Savoy Grocery Store
12.2011 - 10.2013
- Manage Transactions with customers using cash register
- Collect payments whether in cash or credit
- Issue receipts, refunds, change or tickets
Preschool Teacher
Kinder land Preschool
10.2011 - 08.2012
- Developing a careful and creative program suitable for preschool children
- Used to play with kids in a variety of educational techniques like storytelling, education play, math counting, media etc.) to teach children
- Observing each child to help them improve their social competencies and build self-esteem
Education
Bachelor of Science - Health Administration
Texas Southern University
01.2022
Associate - science
Houston Community college
01.2015
High School -
Seguin High School
01.2011
Skills
- Customer service
- Commuter training
- Medical claims
- MS Word
- MS Excel
Publicserviceandvolunteerwork
- Participated in distribution of relief food
- Volunteered in school library
Timeline
Customer Service Representative
Capgemini
02.2023 - 07.2024
Extend Health/Willis Tower Watson
08.2022 - 12.2022
Customer Service Representative
Advanced Call Center (Bank of America)
12.2020 - 09.2021
Customer Service
Interactive College of Technology (ICT)
01.2019 - 11.2020
Autistic Special Kids
01.2018 - 11.2020
Cashier
Savoy Grocery Store
12.2011 - 10.2013
Preschool Teacher
Kinder land Preschool
10.2011 - 08.2012
Bachelor of Science - Health Administration
Texas Southern University
Associate - science
Houston Community college
High School -
Seguin High School