Humayara Haque
Queens,NY
Summary
Experienced Sales Floor Associate with strong track record providing excellent customer service. Works well in fast-paced environments and maintains positive attitude. Possesses excellent communication and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Recovery Associate, Seasonal
Bloomingdale’s
2023.11 - 2024.01
- Maintained all organizational, cleanliness and recovery standards for the sales floor.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recovered merchandise from fitting rooms to maintain organization.
Recovery Associate, Seasonal
Macy's
2021.08 - 2022.01
- Communicated with customers professionally and proactively to provide product information and advice.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Assisted in inventory and markdown process and followed shortage programs and procedures.
ServiceDesk Staff
BMCC Service Desk
2018.10 - 2020.07
- Provided technical assistance to CUNY students, faculty, staff and program participants.
- Assisted in diagnosing and resolving technical issues related to the the university's management systems such Blackboard, CunyFirst and electronic mail accounts.
- Utilize online software to create, log, and track Help Desk tickets.
Sales Associates- Cosmetics and fragrance department
Macy’s
2016.05 - 2017.06
- Developed product knowledge by reading vendor tags, pamphlets and attending training classes to communicate proper product information to the customer.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
BBA in Finance -
Baruch College, City University of New York
Skills
- Goal-Oriented
- Customer Service
- Problem-Solving
- Collaboration and Teamwork
- Store maintenance
- Sales expertise
References
Available upon request
Timeline
Recovery Associate, Seasonal
Bloomingdale’s
2023.11 - 2024.01
Recovery Associate, Seasonal
Macy's
2021.08 - 2022.01
ServiceDesk Staff
BMCC Service Desk
2018.10 - 2020.07
Sales Associates- Cosmetics and fragrance department
Macy’s
2016.05 - 2017.06
BBA in Finance -
Baruch College, City University of New York
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