Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
Generic

Humberto Cruz

Friendswood,TX

Summary

Proven in enhancing guest experience at SteakHouse through exceptional service quality and food safety awareness. Skilled in wine pairing and menu memorization, adept at fostering warm customer relationships and maintaining high service & tables maintenance, standards. Demonstrated adaptability in high-pressure situations, ensuring efficient guest flow and satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Restaurant Waiter

Perrys Steakhouse & Grille
11.2019 - 06.2024
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Answered customers' questions, recommended items, and recorded order information.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Restaurant Waiter

El Tiempo Cantina
10.2016 - 10.2019
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.

Screen Print Operator

Inline Graphix
10.2012 - 05.2016
  • Reduced material waste through careful monitoring of ink usage during the printing process.

Restaurant Waiter

Ruth's Chris Steak House
01.2009 - 07.2012
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.

Education

Industrial Electromechanical - Technology Education

UTH
San Pedro Sula, Honduras
11.1998

Skills

  • Great Table Maintenance
  • Excellent Service Quality
  • Food Safety Awareness
  • Wine Pairing
  • Customer Satisfaction
  • Food Presentation
  • Excellent Guest Relations/Communication
  • Menu Memorization
  • Knowledge of Wines and Spirits
  • Excellent Customer Service
  • Adaptability, Empathy, Responsible
  • Service Quality

Certification


  • TABC / Active
  • FHC / Active

Languages

Spanish
Native or Bilingual
English
Full Professional

Additional Information

Personal references:


Mr. Jay Rascoe

Own Business

Phone: 832-675-1814


Mr. Robert Bowie

Director of Operation-The Kades Corp.

Phone: 832-443-2529


Mrs. Nikki Bowie

Crunch Fitness - GM

Phone: 832-564-6465


Mr. Frank Stokes

Chief of Financial Officer / Castle Biosciences

Phone: 704-906-0746


Mr. Jason Willingham

President - Gas Innovations

Phone: 281-414-2180


Dr. Lisa Laughlin

Laughlin Dental

Phone: 281-797-9248



Timeline

Restaurant Waiter

Perrys Steakhouse & Grille
11.2019 - 06.2024

Restaurant Waiter

El Tiempo Cantina
10.2016 - 10.2019

Screen Print Operator

Inline Graphix
10.2012 - 05.2016

Restaurant Waiter

Ruth's Chris Steak House
01.2009 - 07.2012

Industrial Electromechanical - Technology Education

UTH

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Humberto Cruz