HUMBERTO D. BARRETT
Zion,IL
Summary
Over 13 years of professional IT experience in customer support, cybersecurity, and system administration Extensive background in DoD environments with proficiency in Windows-based infrastructure 13+ years of Service Desk experience with expert knowledge of BMC Remedy ITSM Suite Strong leadership skills with experience managing technical support teams 24 years of honorable military service, U.S. Army (Feb 1986 – Dec 2010)
Knowledgeable [Desired Position] with solid background in managing and optimizing IT systems and infrastructure. Successfully implemented network security protocols and streamlined support processes to enhance productivity. Demonstrated problem-solving skills and effective communication in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Information Technology Specialist (CUSTSPT)
Recruit Training Command
06.2024 - 02.2025
- Managed cybersecurity compliance (IA, C&A, AVS) and user access for Navy IT systems
- Provided technical support, tracked incidents, and oversaw equipment deployments
- Delivered training during onboarding and ensured Cyber Awareness compliance
- Handled documentation and local database integrity for inventory and reporting
Property Custodian (PC)
DISA JSP
10.2019 - 07.2023
- Managed IT asset inventory using DPAS and coordinated equipment accountability
- Provided hardware/software support and processed incoming service requests
- Collaborated with LAN teams to maintain optimal desktop environments
IT Cybersecurity Specialist (CUSTSPT/INFOSEC)
DISA JSP
07.2019 - 07.2023
- Led VIP Help Desk team in IT incident response and system support
- Oversaw ticketing, metrics, customer satisfaction, and complex problem resolution
- Managed upgrades, software deployment, and security best practices across systems
System Administrator
FreeAlliance LLC
07.2018 - 08.2018
- Installed, updated, and maintained networked systems and security protocols
- Handled software patching, system configuration, and documentation upkeep
Desktop Support Specialist
Delaware Nation Industries
05.2018 - 08.2018
- Delivered Tier II support and supervised technicians; conducted user training
- Installed, configured, and upgraded software/hardware per user requirements
Desktop Support Technician (Tier II)
NCI
10.2017 - 05.2018
- Provided technical support for LAN/WAN issues and managed Active Directory
- Performed system imaging, troubleshooting, and account management tasks
IT Specialist (CUSTSPT)
Colmeroy-O'Neil Medical Center
10.2016 - 10.2017
- Primary point of contact for end-user support; managed AD accounts & connectivity
- Performed system monitoring, software installations, and user training
IT Specialist (System Administrator)
Bennett Aerospace
02.2015 - 10.2016
- Supported battalion-wide IT operations, managed user access and IT lifecycle
IT Specialist (Desktop Manager)
Insight Global
11.2014 - 02.2015
- Led team of 12 techs; provided support for SCCM, OS patching, and help desk
IT Specialist (Field Service Manager)
Artech
11.2013 - 08.2014
- Supervised 6 techs and supported reimaging, system configuration, and Remedy ticketing
IT Specialist (Deployment Technician)
The Experts Inc.
09.2012 - 10.2013
- Migrated OS from XP to Windows 7; performed end-user desktop support and imaging
Education
IT Technology Certification Program -
MyComputerCareer
01.2013
B.S. - Business Administration
TUI University
01.2008
Skills
- Customer & Technical Support (Tier I-III)
- Windows Desktop & Server Administration
- Active Directory & Group Policy Management
- Software Installation & Troubleshooting
- IT Asset & Configuration Management
- Network Support & VTC Operations
- Security Incident Response & Reporting
- Training & Mentorship
- SCCM, OS Imaging, Patch Management
- Documentation & Knowledge Base Creation
Certification
- Security+
- Network+
- A+
- ITIL
- MCSA, MCITP, MCTS, MCP
- Windows 10: Configuring and Installing Devices
- Windows Server 2008 Infrastructure
- Forklift Certification
LNGG
Bilingual: English/Spanish
Timeline
Information Technology Specialist (CUSTSPT)
Recruit Training Command
06.2024 - 02.2025
Property Custodian (PC)
DISA JSP
10.2019 - 07.2023
IT Cybersecurity Specialist (CUSTSPT/INFOSEC)
DISA JSP
07.2019 - 07.2023
System Administrator
FreeAlliance LLC
07.2018 - 08.2018
Desktop Support Specialist
Delaware Nation Industries
05.2018 - 08.2018
Desktop Support Technician (Tier II)
NCI
10.2017 - 05.2018
IT Specialist (CUSTSPT)
Colmeroy-O'Neil Medical Center
10.2016 - 10.2017
IT Specialist (System Administrator)
Bennett Aerospace
02.2015 - 10.2016
IT Specialist (Desktop Manager)
Insight Global
11.2014 - 02.2015
IT Specialist (Field Service Manager)
Artech
11.2013 - 08.2014
IT Specialist (Deployment Technician)
The Experts Inc.
09.2012 - 10.2013
B.S. - Business Administration
TUI University
IT Technology Certification Program -
MyComputerCareer
SECURITY CLEARANCE
Top Secret / SCI (Active – Since 06/2014)
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