THADDEUS LOUISVILLE
Jackson,MS
Summary
Results-driven, solutions-oriented IT and System Administrator with 10+ years of experience automating IT tasks, providing tiered support to large user bases, and training cross-functional teams to drive efficiency and excellence. Skilled professional in infrastructure optimization, IT processing and management, and change control management to enhance cost savings.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Information Technology Systems Generalist
Baptist Memorial Healthcare Corporation
Jackson, Mississippi
07.2025 - Current
- Managed user accounts and permissions in Active Directory.
- Provided troubleshooting support for hardware and software issues.
- Installed and configured desktop systems for corporate employees.
- Configured and troubleshot printers, scanners, and other peripherals.
- Maintained inventory of computer hardware and peripherals efficiently.
- Performed system backups using imaging software.
PC Systems Specialist
U.S Army Corps of Engineers (Brown Technologies)
Vicksburg, Mississippi
03.2024 - 07.2025
- Performed hardware and software installations, upgrades, repairs, and maintenance of computer systems.
- Provided technical support to staff on system-related issues and queries.
- Coordinated software updates and troubleshooting activities across departments.
- Managed Active Directory accounts including user creation, deletion, modification.
- Collaborated with teams to identify technology needs and solutions.
Systems Administrator
HORNE LLP
01.2022 - 03.2024
- Created standard operating procedures and served as the System Administrator for the IT automation software, ManageEngine, saving the company more than $60,000 in overhead costs
- Trained team of IT professionals in providing Tier I, II, and III support for complex technical issues, including server, network, and security incidents
- Performed root cause analyses of routine technical issues and populated automated IT tasks to enhance cybersecurity measures
- Administered user onboarding, including setup, permissions, and access changes for new hires
- Acted as a subject matter expert to C-Suite executives and team leaders regarding the implementation of new systems, software, and hardware
Technical Analyst
HCA Healthcare, Inc.
06.2020 - 12.2021
- Managed a complex network infrastructure, ensuring uninterrupted connectivity and enhancing cybersecurity measures
- Analyzed and resolved technical issues, providing hands-on support to facility users to enhance user experience
- Led setup and repair of facility-based end-user infrastructure and systematic and medical equipment for 3 medical facilities, supporting over 1000 users
- Developed and implemented IT training program for over 1000 users, focusing on new and upgraded systems while addressing Tier I technical issues and managing service requests
- Acted as the Cisco System Administrator while collaborating with teams to align technical solutions with business strategies.
Support Technician
Baptist Medical Center
03.2019 - 06.2020
- Provided technical support and maintenance for desktop, laptop, telecom, and network systems, ensuring optimal performance of application software, operating systems, hardware, and connectivity
- Managed daily internal technical support for end user hardware and software needs and onsite projects
- Updated network safeguards and security software in accordance with security policies and procedures, while reducing security compromises by approximately 13%
- Implemented change control management processes for systems and infrastructure to enhance operational reliability
Network Operations Analyst
Hudson's Bay
10.2018 - 03.2019
- Managed complex database of information from mainframe jobs and presented findings to C-Suite executives, enhancing visibility into operational performance
- Facilitated data gathering processes to analyze operational and network issues, informing decision-making and strategic improvements
- Inaugurated mainframe to centralize data and user information, improving data maintenance protocols and supporting increased productivity
- Formulated cross-functional teams to build sustainable, economic plans for operational issues and deficiencies
Command Center Analyst
Hudson's Bay
09.2016 - 10.2018
- Spearheaded the development and implementation of real-time monitoring system, reducing system downtime by 15% and minimizing service interruptions for 200+ users
- Delivered tiered support for escalated incidents, resolving complex technical issues through expert troubleshooting and guidance
- Performed root cause analysis on recurring incidents, addressing underlying issues to achieve 30%+ reduction in incident recurrence
- Established Active Directory for systemic, user, and institutional data, simplifying access for administrators and users
Computer Technician
CPR Cell Phone Repair
11.2014 - 09.2016
- Configured new computing equipment for clientele base of 20,000, installing peripherals, hard drives, RAM, and loading Windows 10 to meet operational needs
- Maintained and corrected disturbances in Local Area Network (LAN), ensuring reliability of network file systems (NFS) and host tables
- Resolved software issues for Microsoft Office stack and Windows 10 in a mixed computing environment with MAC OS clients, enhancing user experience
Education
Bachelor of Science - Computer Engineering
Jackson State University
Jackson, MSSkills
- Active Directory
- Systems Administration
- Network Administration
- IT Infrastructure Management
- Cloud Infrastructure Management
- Security automation
- Network Security Management
- LAN/WAN
- Operating System Support
- Tier I, II, III Support
- Process Improvements
- Project Management
- VMWare
- Microsoft Office Suite
- Cross-Platform Support
- Leadership & Training
- Compliance
- Customer Relationship Management
Personal Information
Title: IT PROFESSIONAL | SYSTEM & NETWORK ADMINISTRATOR
Certification
- CompTIA A+ certified
Timeline
Information Technology Systems Generalist
Baptist Memorial Healthcare Corporation
07.2025 - Current
PC Systems Specialist
U.S Army Corps of Engineers (Brown Technologies)
03.2024 - 07.2025
Systems Administrator
HORNE LLP
01.2022 - 03.2024
Technical Analyst
HCA Healthcare, Inc.
06.2020 - 12.2021
Support Technician
Baptist Medical Center
03.2019 - 06.2020
Network Operations Analyst
Hudson's Bay
10.2018 - 03.2019
Command Center Analyst
Hudson's Bay
09.2016 - 10.2018
Computer Technician
CPR Cell Phone Repair
11.2014 - 09.2016
Bachelor of Science - Computer Engineering
Jackson State University