Humberto Delgado
Fort Lauderdale,FL
Summary
Accomplished in elevating customer experiences and sales outcomes, I leveraged relationship-building and sales expertise at Next Plumbing Supply to enhance client satisfaction and retention. Adept at managing operations and teams, as demonstrated at WW Water & Wellness, I excel in creating positive, results-driven work environments. My approach combines technical support proficiency with a knack for fostering strong client relations.
Overview
14
14
years of professional experience
Work History
Showroom Sales Specialist
Next Plumbing Supply
07.2017 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Store Manager
WW Water & Wellness
08.2014 - 06.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Showroom Sales Specialist
Farrey’s Lighting & Bath
06.2010 - 06.2014
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Project Management worked with contractor and designer to complete project on time.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
Education
Master of Science - Business Administration
University of Phoenix
Tempe, AZ07.2022
Bachelor of Science - Interior Design
The Art Institute of Fort Lauderdale Inc
Fort Lauderdale, FL05.2009
Skills
- Relationship Building
- Client Relations
- Customer service and care
- Upselling and Cross Selling
- Sales expertise
- Cash Handling
- Account Management
- Technical Support
- Sales closing
- Customer Retention
Languages
Spanish
Native or Bilingual
Timeline
Showroom Sales Specialist
Next Plumbing Supply
07.2017 - Current
Store Manager
WW Water & Wellness
08.2014 - 06.2017
Showroom Sales Specialist
Farrey’s Lighting & Bath
06.2010 - 06.2014
Master of Science - Business Administration
University of Phoenix
Bachelor of Science - Interior Design
The Art Institute of Fort Lauderdale Inc
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