Shakeena Marble
Middletown,United States
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
6
6
years of professional experience
Work History
Case Manager
Office Of Children & Family Services, OCFS
01.2023 - Current
- Created and facilitated recreation and education activities for youths to engage in groups in safe environment.
- Coordinated transitional services for youth of diverse backgrounds.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
- Monitored progress towards service plan goals.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Searched building and grounds, living quarters, and work areas for contraband.
- Supervised residents during meals, recreation and other activities.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Supportive Housing Specialist
Access Supports For Living
09.2021 - Current
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Met with at risk youth who aged out of Foster Care, Housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Met customer call guidelines for service levels, handle time and productivity.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Housing Specialist
Bronx Works
07.2019 - 01.2021
- Oversaw housing plans for over 50 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
- Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse, occupying over 100 apartments by providing direct, hands-on support services.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Reviewed and executed confidential documents, contracts, and disclosures.
- Catered to the homeless population and helped them maintain permanent housing through City FEPS, HASA, Section 8 and the SOTA program.
Human Resources Assistant
Center For Human Development & Family Services
10.2018 - 03.2020
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Processed employee termination paperwork at direction of supervisory staff.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Education
Nursing
Westchester Community College
Valhalla, NY06.2024
Skills
- Crisis Response
- Excellent Communication
- Behavior Management
- Skill building
- Safety awareness
Timeline
Case Manager
Office Of Children & Family Services, OCFS
01.2023 - Current
Supportive Housing Specialist
Access Supports For Living
09.2021 - Current
Housing Specialist
Bronx Works
07.2019 - 01.2021
Human Resources Assistant
Center For Human Development & Family Services
10.2018 - 03.2020
Nursing
Westchester Community College
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